Clinical Operations Manager

Travel Required

• Lead non-provider front- and back-office teams, directly and through clinic-level leaders, and oversee the daily operations required to support patient care across assigned clinics.
• Own the operational and controllable financial performance of assigned clinics in partnership with the VP of Operations.
• Understand the primary revenue, expense, and profitability drivers for assigned clinics and translate financial goals into actionable priorities for clinic teams.
• Monitor actual performance against budget, forecast, and prior-period results; identify material variances and implement corrective action plans in partnership with regional leadership.
• Participate in the development of annual clinic budgets, staffing plans, operating forecasts, and performance targets.
• Manage staffing plans, schedules, overtime, time-off approvals, and productivity based on patient demand, appointment volume, clinic hours, provider schedules, productivity standards, and financial targets
• Maintain appropriate controls over clinic purchasing, supplies, inventory, and equipment and ensure compliance with company purchasing and inventory procedures.
• Identify opportunities to reduce waste and control operating expenses without compromising patient care, employee safety, clinical quality, or the patient experience.
• Partner with Patient Services, Billing, Pharmacy, Finance, Human Resources, and other departments to resolve barriers affecting revenue, collections, patient access, operating efficiency, and profitability.
• Ensure accurate and timely completion of operational and financial reporting for assigned clinics.
• Present clinic performance, identified risks, financial variances, and recommended actions during monthly and quarterly operating reviews.
• Establish clinic and employee goals that align with organizational revenue, expense, quality, patient experience, and growth objectives.
• Train, coach, and hold employees accountable for achieving appointment capacity, productivity, patient retention, treatment conversion, and patient service goals.
• Provide hands-on operational support during urgent or exceptional staffing circumstances while prioritizing leadership, oversight, staffing solutions, and sustainable operational performance across the assigned market.
• Develop clinic leaders and high-potential employees through regular coaching, performance management, succession planning, and development opportunities.
• Drive consistent execution of Aspire operating standards, workflows, staffing models, provider templates, opening/closing procedures, and clinical protocols across assigned clinics.
• Partner with providers and regional leadership to optimize provider schedules, template utilization, patient throughput, clinical capacity, and productivity while maintaining appropriate quality and patient experience standards.
• Address patient complaints and service concerns promptly and identify recurring issues that may affect retention, reputation, or financial performance.
• Maintain a culture of quality and safety through employee training, adherence to clinical protocols, safety reporting, and completion of required drills.
• Perform site visits to each clinic in the assigned market at minimum twice per month or more frequently based on clinic performance and operational needs.
• Champion Aspire’s culture and core values.

• Clinic revenue and revenue growth
• Performance against budget and forecast
• Operating margin or contribution margin
• Patient visits and new-patient volume
• Appointment and provider template utilization
• Patient access and appointment availability
• Treatment and procedure conversion
• Patient retention and treatment completion
• Labor expense and overtime
• Staffing productivity
• Supply and inventory expense
• Patient satisfaction and complaint resolution
• Employee turnover and engagement
• Clinical quality, safety, and compliance outcomes

• Financial and business acumen
• Ability to interpret clinic-level financial statements, budgets, forecasts, and performance reports
• Understanding of healthcare revenue, labor, expense, productivity, and profitability drivers
• Ability to identify financial and operational variances and implement corrective actions
• Ability to manage defined systems and processes
• Ability to manage, develop, motivate, and hold employees accountable
• Strong clinical and operational knowledge
• Data-driven decision-making and analytical problem-solving
• Proficiency with Microsoft Excel, Word, and PowerPoint
• Effective conflict-resolution and change-management skills
• Ability to manage multiple clinics, schedules, priorities, and operational nuances
• Effective written and verbal communication
• Ability to collaborate with providers and cross-functional support departments

• Directly or indirectly supervises non-provider clinic employees and designated clinic-level leaders within the assigned market. 
•  Recruits, selects, onboards, develops, coaches, and manages the performance of assigned employees. 
• Establishes clear individual and team performance expectations aligned with clinic and organizational KPIs. 
• Conducts regular one-on-one meetings, performance reviews, and documented coaching and corrective action as appropriate. 
•  Ensures appropriate delegation, workflow ownership, and accountability across clinic teams. 
•  Partners with Human Resources and regional leadership regarding employee relations, performance management, workforce planning, and succession planning. 
• Develops high-performing teams and identifies employees with potential for expanded responsibilities or advancement.
• Maintain a consistent in-person presence throughout the assigned market, visiting clinics at a frequency appropriate to operational needs, with higher-frequency presence at clinics requiring additional leadership, performance improvement, training, or quality oversight

• Bachelor’s degree in business, healthcare administration, management, or a related field; equivalent combination of education and relevant experience may be considered.
• Three to five years of progressive healthcare operations leadership experience, preferably including responsibility for multiple locations or departments.
• Demonstrated experience managing leaders and achieving results through others.
• Demonstrated experience with labor management, forecasting, operating expense management, budgeting, and performance improvement initiatives.
• Experience managing both front- and back-office clinical operations
• Demonstrated experience improving revenue, productivity, patient retention, or operating margins
• Experience reviewing operational dashboards, financial reports, and key performance indicators
• Experience working directly with healthcare providers to facilitate clinical and business operations
• Experience with practice management and electronic medical-record systems
• Must have a valid driver's license
• Experience working with EHR or practice management systems (NextGen, Athena, Epic, or similar)

• Experience in Allergy & Sinus Specialty 
• Experience with NextGen EHR