Full-Time

Carrier Onboarding Specialist

Posted on 9/10/2024

TruckSmarter

TruckSmarter

51-200 employees

Digital platform for trucking operations management

Automotive & Transportation
Enterprise Software

Junior, Mid

Chicago, IL, USA

Requires in-office presence three days per week (typically Mondays, Wednesdays, and Fridays).

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Salesforce
Requirements
  • Bachelor's degree in business or a related field
  • 2+ years of experience in sales, account management or support preferably in the logistics or financial services industry
  • Experience using a CRM (ex: Salesforce) to handle daily activities and manage customer outreach
  • Ability to multitask, prioritize, and handle time efficiently
  • Excellent communication and relationship-building skills, including a strong phone presence
  • Ability to work well in a high-energy, high-paced team environment
  • Demonstrate an eagerness to learn and operate in ambiguity
  • Ability to adapt, grow and evolve, overcoming roadblocks and quickly moving from own prospect to the next
Responsibilities
  • Manage the new pipeline of onboards, owning the initial relationship with the customer as well as the transition from Sales to Account Management
  • Develop and maintain relationships with new customers, curating a Book of Business
  • Stay up-to-date on logistics industry trends, regulations, and best practices related to factoring and alternative financing solutions
  • Manage, track, and report on all onboarding activities and results using Salesforce
  • Hit assigned Key Performance Metrics specific to this role and the broader success of the Sales teams
  • Collaborate with the Sales Executives and Account Management teams to to refine sales and onboarding strategies and identify opportunities to improve conversion and drive growth
  • Develop efficient and repeatable methods for scaling factoring adoption to new customers

TruckSmarter is a digital platform that helps owner-operators in the trucking industry manage their operations more effectively. It provides a range of services, including fuel savings, broker listings, and a load board that allows truck owners to find and book loads easily. The platform consolidates real-time load information and fuel prices, making it easier for independent truck owners and small trucking businesses to operate efficiently. Unlike its competitors, TruckSmarter offers a free platform with a user-friendly design and excellent customer service, allowing users to get direct assistance when needed. The company's goal is to streamline the trucking process for owner-operators, helping them save time and money while navigating the logistics market.

Company Stage

Debt Financing

Total Funding

$67.1M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-9%

2 year growth

39%
Simplify Jobs

Simplify's Take

What believers are saying

  • TruckSmarter secured $50M debt facility to expand financial services for drivers.
  • The platform benefits from the trend towards mobile-first solutions in logistics.
  • Growing demand for driver wellness aligns with TruckSmarter's community support services.

What critics are saying

  • Increased competition from platforms like Convoy and Uber Freight.
  • Potential regulatory changes could increase operational costs for TruckSmarter.
  • Volatility in fuel prices may affect the value of TruckSmarter's fuel savings.

What makes TruckSmarter unique

  • TruckSmarter offers a free load board with a user-friendly mobile interface.
  • The platform provides comprehensive financial services tailored for truck drivers.
  • TruckSmarter includes a community forum for open discussions among truck drivers.

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Benefits

Competitive salary & equity

100% of premiums, 75% for dependents

Unlimited PTO

Monthly wellness stipend

Desk budget

Parental leave

Relocation support to move to SF or Chicago

401(k) program

INACTIVE