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Full-Time

Carrier Onboarding Specialist

Confirmed live in the last 24 hours

TruckSmarter

TruckSmarter

51-200 employees

Digital platform for trucking operations management

Automotive & Transportation
Enterprise Software

Junior, Mid

Chicago, IL, USA

Requires in-office presence three days per week (typically Mondays, Wednesdays, and Fridays).

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Salesforce
Requirements
  • Bachelor's degree in business or a related field
  • 2+ years of experience in sales, account management or support preferably in the logistics or financial services industry
  • Experience using a CRM (ex: Salesforce) to handle daily activities and manage customer outreach
  • Ability to multitask, prioritize, and handle time efficiently
  • Excellent communication and relationship-building skills, including a strong phone presence
  • Ability to work well in a high-energy, high-paced team environment
  • Demonstrate an eagerness to learn and operate in ambiguity
  • Ability to adapt, grow and evolve, overcoming roadblocks and quickly moving from own prospect to the next
Responsibilities
  • Manage the new pipeline of onboards, owning the initial relationship with the customer as well as the transition from Sales to Account Management
  • Develop and maintain relationships with new customers, curating a Book of Business
  • Stay up-to-date on logistics industry trends, regulations, and best practices related to factoring and alternative financing solutions
  • Manage, track, and report on all onboarding activities and results using Salesforce
  • Hit assigned Key Performance Metrics specific to this role and the broader success of the Sales teams
  • Collaborate with the Sales Executives and Account Management teams to to refine sales and onboarding strategies and identify opportunities to improve conversion and drive growth
  • Develop efficient and repeatable methods for scaling factoring adoption to new customers

TruckSmarter is a digital platform that helps owner-operators in the trucking industry manage their operations more effectively. It provides a range of services including fuel savings, broker listings, and a load board that allows truck owners to find and book loads easily. The platform offers real-time information on loads and fuel prices, making it easier for independent truck owners and small trucking businesses to operate efficiently. Unlike its competitors, TruckSmarter is free to use and focuses on consolidating various services into one user-friendly platform, which has been praised for its excellent customer service and easy navigation. The goal of TruckSmarter is to support truck owners by providing them with the tools and information they need to succeed in a challenging industry.

Company Stage

Series B

Total Funding

$67M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

5%

2 year growth

72%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $50 million debt facility and $25 million Series B funding round provide substantial financial backing for expansion and innovation.
  • TruckSmarter's partnerships, such as with Maverik for cardless payments and discounts, enhance the value proposition for users.
  • The platform's comprehensive suite of services, including fuel savings, freight factoring, and banking services, makes it a one-stop shop for truck owners, increasing user retention and satisfaction.

What critics are saying

  • The logistics market is highly competitive, and maintaining a free platform may strain financial resources if not managed carefully.
  • Dependence on partnerships for revenue generation could be risky if any key partnerships dissolve or underperform.

What makes TruckSmarter unique

  • TruckSmarter offers a 100% free load board, which is a significant advantage over competitors who charge for similar services.
  • The platform's focus on owner-operators and small trucking businesses allows it to tailor its services specifically to this niche market, unlike broader logistics platforms.
  • TruckSmarter's excellent customer service, including direct human assistance, sets it apart in an industry often criticized for poor customer support.

Benefits

Competitive salary & equity

100% of premiums, 75% for dependents

Unlimited PTO

Monthly wellness stipend

Desk budget

Parental leave

Relocation support to move to SF or Chicago

401(k) program