Job Summary: The After Sales Engineer is responsible for providing technical support and solutions to customers who have purchased battery products, including EV battery packs and modules. This role involves addressing post-sale inquiries, resolving issues, and ensuring customer satisfaction with our products.

Essential Duties and Responsibilities:

• Provide technical support and solutions to customers regarding battery products.
• Address and resolve customer inquiries, issues, and concerns related to product performance.
• Collaborate with the Customer Service team to ensure timely and efficient resolution of post-sale problems.
• Collect and analyze customer feedback to identify trends and areas for product improvement.
• Offer guidance and recommendations to customers for optimal product use and maintenance.

Required Qualifications:

• 1 to 5 years of experience in a technical support or engineering role.
• Educational background in a relevant field, such as Electrical Engineering, Mechanical Engineering, or a related discipline.

Base Pay Information: Base pay is one component of our total compensation package and is determined within a specific range. The specific base pay for the After Sales Engineer role will depend on factors including the candidate’s skills, qualifications, experience, and location.

The After Sales Engineer is a critical link between our customers and the battery factory, ensuring that customers receive the support they need and have a positive experience with our battery products, including EV battery packs and modules.