Technical Specialist

Employment Status:

Time Type:

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

CSA Group has an opportunity for a Technical Specialist/Healthcare (Sales Support Engineering) to join our Healthcare Commercial team. This position will be based out of the CSA Group office in Plattling, Germany. In addition to providing technical guidance and mentoring within the Healthcare and Medical Devices, and Lab, Test and Measurement Devices Industries, the Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts.  In the role of Technical Specialist, you will play a critical role in owning the responsibility for supporting the sales and engineering teams in promoting CSA services to prospective and existing customers.

This role reports into the Global Business Director and works closely with Operations, Business Managers, New Account Managers, Strategic Account Managers, Customer Care Specialists and other Technical Specialists.

Responsibilities:

• Serve as a Subject Matter expert to provide technical direction and mentoring within the Healthcare/Medical Device Industry and staff
• Perform certification projects and project reviews (CB, Full & Category) as required to maintain technical qualifications.
• Actively seek value added opportunities that increases customer interest and promotes the use of new services for CSA Group. In collaboration with the New & Strategic Account Managers, contact inactive and former CSA Group customers to attempt to regain work. Communicates with appropriate Operations staff as required during the sales process.
• Respond promptly to all technical sales inquiries and visits with clients.
• Resolves technical issues and provides interpretation of technical requirements to support the quoting process.
• In partnership with the New and Strategic Account Managers, establish and maintain account relationships to meet sales targets, emphasizing the expanded use of CSA Group services.
• Prepare written pricing proposals for services for clients, working with the commercial team and as required with the technical operations staff.
• Participate in associations and outside organizations deemed appropriate by the commercial business unit leader. Establishes and maintains a list of contacts to be shared with others on team.
• Manage the relationship with clients by determining client needs and expectations. Relate necessary information to operations to maintain customer satisfaction.
• Represent CSA Group at assigned trade shows, exhibits, conferences and client presentations. Identifies and communicates business opportunities and competitive trends.
• Evaluate industry reports, territory databases, and external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager.
• Participate in CSA Group Technical Network, Technical Panel as required and may support international standards development.
• Determine applicable requirements / test / standards and sample requirements and method / location for testing / evaluation best suited to customers’ needs.
• Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work.

Education:

• Bachelor's Degree in Engineering; or similar in a relevant technological discipline.

Experience:

• Eight or more years of experience in similar industry
• Knowledge of CSA Group, UL and IEC standards; variety of test procedures involved in the 60601 and 61010 families of standards, including EMC/Radio/Wireless testing and evaluation.
• Knowledge of CSA Group programs and services
• Successful track record in independent sales generation and/or customer account management (telemarketing, marketing, sales)• Sales or Marketing experience preferred

Skills:

• Proven track record of providing excellent customer service to both external and internal customers
• Ability to work independently
• Public speaking – in both oral and written proposal and presentations
• Excellent listening and retention skills
• High level of initiative to meet or exceed targeted goals with minimal supervision
• Strong organization, creativity and project management skills to plan for projects, events and conferences
• Problem resolution skills to ensure high quality and timely services

WHAT WE OFFER:

• An interesting and varied job in one of the most modern test laboratories in Europe
• Possibility of flexible working hours
• Fitness & Health Program for a relaxed balance to the daily work routine
• Company pension plan
• Permanent direct employment and a future-proof job

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.  We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.  Please contact us at [email protected] if you require accommodation in the interview process.