Simplify Logo

Full-Time

Support Specialist

Confirmed live in the last 24 hours

Via

Via

1,001-5,000 employees

Develops software for digital transportation networks

Compensation Overview

$23Hourly

Entry

Park City, UT, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Salesforce
Customer Service
Requirements
  • Clear communicator
  • Good listener
  • Excellent reading comprehension and writing skills
  • Excellent computer and technical skills
  • Experience with Microsoft Office and Google Suite
  • Previous CRM tools like Salesforce a plus
  • Team player
  • Dynamic and willing to wear multiple hats
  • Problem-solving skills
  • Empathetic
  • Intellectually curious
  • Fluency in English (Spanish is a plus)
Responsibilities
  • Serve as the front line, supporting driver-partners
  • Tackle customer issues in a fast-paced environment
  • Become an expert on services and promote Via
  • Deliver exceptional customer service to riders
  • Identify trends and pain points to improve customer experience
  • Channel customer feedback to various business areas

Via is at the forefront of transforming public and private transportation systems worldwide through its advanced digital software solutions. By digitizing established transportation infrastructures and introducing technologically upgraded services, this company not only enhances service quality but also significantly cuts down operating costs. Working here, you'll be part of a globally recognized team, committed to innovation and efficiency in over 35 countries, making it an excellent workplace for those passionate about impactful technological advancements in transportation.

Company Stage

Series G

Total Funding

$1.1B

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

2%

1 year growth

9%

2 year growth

33%

Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.