Full-Time
Practice Support Assistant
Posted on 7/29/2026
Bronson Methodist Hospital
No salary listed
Richland, MI, USA
In Person
Category
 Administrative & Executive Assistance (1) |
|---|
 Medical, Clinical & Veterinary (1) |
|---|
Required Skills
Infection Control
Customer Service
Requirements
- A high school diploma or general education degree (GED) and 3–6 months of related experience are required.
- Candidates must have keyboarding and computer skills, accurate filing ability, professional communication, customer service skills, and the ability to perform light clerical duties.
- Candidates must be able to organize, alphabetize, file, and prioritize multiple tasks.
- Candidates must have strong mathematics skills and be able to use basic office equipment.
- Candidates must maintain confidentiality of sensitive medical information and patient data.
- Candidates must establish effective working relationships with office staff and employees in a team environment.
- The role requires the physical ability to walk, stand, stoop, bend, sit, and lift light objects, with sustained hand-eye coordination and extensive computer work.
- Candidates must complete required training and education, including department-specific requirements.
- Candidates must accurately and promptly complete required documentation.
- Candidates must follow hospital safety and infection control policies and procedures and maintain a safe, clean environment.
- The role requires unsupervised access to unit medication rooms for stocking and retrieving supplies.
Responsibilities
- Answer phones, greet patients, schedule appointments, check patients in, prepare and retrieve files, and direct telephone calls.
- Register patients and customers and confirm patient, guarantor, demographic, and insurance information.
- Complete all required fields in the practice management system.
- Determine patient co-payments using the electronic insurance verification system and collect current and past-due payments.
- Enter charges and payments into the MISYS/Tiger system or another practice management system.
- Prepare encounter forms for charge entry using the correct International Classification of Diseases, Ninth Revision (ICD-9) and Current Procedural Terminology (CPT) codes as they relate to Codescan.
- Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
- Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
- Maintain patient medical records according to current required standards.
- Obtain patient authorization for the transfer of private health information.
- Perform office duties including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
- Compose, format, type, and proofread standard correspondence, reports, and other documents.
- Maintain a clean unit environment and communicate equipment malfunctions or problems to appropriate personnel.
- Maintain accountability for assigned special projects.
- Perform individual assignments directed by management and maintain effective working relationships within the organization.
- Engage in continuous study and complete required training and education to maintain competence for assigned responsibilities.
- Treat patients, families, visitors, customers, and employees with kindness and respect and demonstrate teamwork and integrity.
- Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments.
- Print physicians' daily schedules.
- Run reports from the MISYS/Tiger system, including charge summaries and missing-ticket reports.
- Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
- Perform other duties assigned by the physician, practice manager, or office supervisor.
- Review demographic and insurance entries for clinical patients, identify missing or inaccurate information, and communicate with office staff to ensure accurate registration for patients requiring centralized services.
Desired Qualifications
- Previous experience working with medical insurance is highly preferred.
- Previous computer experience using hospital-based programs such as Medic, MISYS, Tiger, or another practice management system is preferred.