Full-Time
Implementation Manager
Posted on 4/19/2024
Personalized cardiac tests using deep learning
Compensation Overview
$100,000 - $120,000Annually
Mid, Senior
Orlando, FL, USA
- Positive, energetic personality
- Customer-focused and highly adaptable mentality
- Excellent problem solving ability
- Knowledge of hospital operations and hospital implementation of new technologies
- Excellent verbal and written communication skills
- Responsible and accountable
- Knowledge in digital health technologies, healthcare IT, healthcare management, or relevant health industry experience
- BS, MS, or other relevant education in engineering or sciences
- 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience
- Prior experience working in digital health, healthcare, or a regulated environment preferred
- Lead HeartFlow's implementation process for integrating our technology into new customer accounts
- Manage implementation projects for new products or features to the commercial team and customers
- Provide end-user and commercial team training on HeartFlow products and CT data requirements to customers
- Document and track customer feedback, training, complaints, and resolutions in HeartFlow's Customer Relationship Management system
- Work with all internal stakeholders to improve the quality of customer support
- Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth
- Respond to urgent, escalated technical issues from our customers or commercial team
At HeartFlow, Inc., employees have the opportunity to work in a cutting-edge field that blends medical science with advanced technological tools like deep learning and computational fluid dynamics. The company is a leader in providing non-invasive, personalized cardiac tests that help physicians create more effective treatment plans across multiple global markets including the USA, Canada, Europe, and Japan. This environment not only fosters career growth but also impacts patient care positively, which adds a sense of purpose to the work.
Company Stage
Series F
Total Funding
$1.2B
Headquarters
Mountain View, California
Founded
2010