Technical Writer

Job Description

• Working with Finance and IT to create various documentation for existing systems. 

• Create User Manuals and Tutorials for end-users for IT applications.

• Revise existing IT documentation as needed. 

• Strong communication skills: both written and spoken.

• Work with Application Team members to enhance their understanding of end-user and technical documentation.

• Ensure messages and terminology is consistent across all written materials.

• Working with the PMO as needed for various documentation. 

Qualifications

• 5+ years of experience as a Technical Writer.

• 4 year College degree or equivalent.

• The ideal candidate would have the technical qualifications specified below

• Develop, enhance, and maintain user documentation for multiple applications including documentation required for the operations provider.

• Develop on-line source documentation as appropriate.

• Maintain documentation libraries and subscription lists.

• Identify, create, revise, and maintain documentation and templates needed by the team.

• Ensure appropriate control access/use of documentation materials.

• Maintain application and user documentation.

• Ensure messages and terminology is consistent across all written materials.

• Research and complete documentation service requests.

• Communicate and work with customers and other Client Telecommunications personnel as necessary.

• Work with Application Team members to enhance their understanding of end-user and technical documentation.

• Communicate accurate and useful status updates.

• Review and prioritize documentation service requests.

• Determine procedures for use of on-line documentation tools and version control documentation as appropriate.

• Educate both business and technical groups on the essential need for developing and using standard documentation for all processes.

• Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.

• Research problems before approaching Team Lead for assistance.

• Assist the Application Team Lead in monitoring budget by providing estimated-time-to-complete and actuals for assigned tasks.

• Identify and make recommendations around documentation and templates needed by the Application Teams.

• Work with users and other State personnel to ensure that the solutions meet State business requirements.

• Direct the development of accurate estimates for documentation requests/activities as required

• Lead efforts in developing and facilitating implementation of the Documentation team goals and metrics.

• Develop workable, practical, measurable work plans defining activities, schedules and tasks with Team Leads. 

• Review and understand the Application Teams work plan.

• Anticipate and resolve issues specific to the team.

• Determine time estimates and schedule for own work and resolve issues in a timely manner.

• Identify and track issues, risks and action items.

• Follow quality standards.

• Review and approve procedures for use of on-line documentation tools as appropriate.

• Identify business and technical documentation needs not currently addressed.

• Own documentation libraries and subscription lists.

• Promote the need for developing and using standard documentation for all processes within the organization.

• Perform detailed reviews of interim and final tasks as appropriate.

• Oversee processing of service requests.

• Develop and manage short and long-term documentation plans and schedules.

• Understand work requests/needs within Application Teams

• Manage the accomplishment of delivery metrics in support of contractual obligations in the areas of service delivery, on time performance.

• Work with Team Leads and Group Leads to set documentation goals.

Technical Skills:

• Microsoft Word, PowerPoint

• Microsoft Excel

• Visio

• Must have strong communication skills; both written and spoken

• Must have ability to work in a team environment

Additional Information

Additional Information : 

- "All your information will be kept confidential according to EEO guidelines". 

- All candidates who are authorized to work in US are encouraged to apply.

- Candidates must clear the Background check prior to commencing the assignment. 

THIRD PARTY CANDIDATES:

Email your candidate/s resume to  joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer : 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.