We are seeking a Senior IT Desktop Support Technician with strong experience in supporting end users in a fast-paced, dynamic environment. The ideal candidate will have deep knowledge of Google Workspace, VDIs, macOS, Kandji, Intune, and a solid understanding of lab environments. This role requires hands-on experience with HIPAA compliance, excellent documentation skills, and the ability to lead IT operations while designing exceptional customer experiences. The Senior IT Desktop Support Technician will manage IT inventory, lead support initiatives, and ensure seamless, secure, and efficient IT support for all end users. This is a full-time onsite position in Menlo Park, CA.

Key Responsibilities:

• Provide advanced desktop support for a diverse environment, focusing on macOS and Google Workspace.
• Manage and administer device management platforms such as our VDIs, Kandji and Microsoft Intune to ensure security and compliance.
• Support biotech lab environments, troubleshooting and maintaining IT systems that support lab workflows.
• Support various HIPAA compliance initiatives across IT systems, with a focus on protecting sensitive health data.
• Support day-to-day IT operations, ensuring timely response to issues and delivering a high-quality customer experience.
• Design, implement, and continuously improve IT support processes to enhance the efficiency and satisfaction of end users.
• Write and maintain clear, comprehensive IT documentation, including support procedures, system configurations, and IT policies.
• Manage IT inventory, including procurement, tracking, and auditing of equipment.
• Collaborate with cross-functional teams to support new technology rollouts and system upgrades.
• Provide on-site support Monday to Friday in our Menlo Park office.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 
• 5+ years of experience in IT desktop support or a similar role.
• Proven experience with macOS and Google Workspace support in a professional environment.
• Proficiency with Kandji and Microsoft Intune for device management.
• Strong knowledge of biotech lab environments and related IT infrastructure.
• Thorough understanding of HIPAA regulations and how to apply them in IT operations.
• Demonstrated ability to write and maintain high-quality IT documentation.
• Experience in leading IT operations and support teams in a fast-paced, high-growth environment.
• Strong problem-solving skills and the ability to design excellent customer experiences.
• Outstanding communication skills, with the ability to work effectively with end users, technical teams, and leadership.
• Experience managing IT inventory, including procurement and asset tracking.

Nice to Haves:

• Ability to plan a project, test, execute and document.
• Strong problem-solving and decision-making abilities.
• Effective communication, documentation and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience working in a biotech, healthcare, or related regulated industry.
• Familiarity with security protocols and best practices for protecting sensitive data.

Benefits And Perks:

• Working with a team of ‘rockstars’ who bring out the best in everyone
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered at 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Retirement savings program including a 4% Company match
• Free daily on-site lunches provided from top eateries
• Latest and greatest hardware (laptop, lab equipment, facilities)
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, the base pay range is: $80,000-$100,000 per year.