Call Router
Posted on 3/3/2023
INACTIVE
BigCommerce

1,001-5,000 employees

Open SaaS ecommerce platform for online businesses
Company Overview
BigCommerce, a top-tier Open SaaS ecommerce platform, offers an optimal blend of enterprise-level functionality, customization, and performance, all while maintaining user-friendly simplicity. Their unique Open SaaS solution combines the benefits of SaaS and API-enabled flexibility, providing the necessary tools and integrations for swift customization, scalability to meet the global shift to online purchasing, and agility to secure and expand sales. With a proven track record of significantly reducing total cost of ownership (TCO) for leading brands, and a global presence across 150 countries, BigCommerce stands as a strong industry leader in the ecommerce sector.
Consumer Software

Company Stage

N/A

Total Funding

$219.2M

Founded

2009

Headquarters

Austin, Texas

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

3%

2 year growth

7%
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Customer Service
Requirements
  • 1+ years experience in a customer service a plus
  • Customer Focused - You have a passion for service and satisfaction, are dedicated to meeting the expectations and requirements of internal and external customers, act with customers in mind, and establish and maintain effective relationships with customers, gaining their trust and respect
  • Efficient - You are extremely organized and attentive to detail with excellent prioritization skills that allow you to consistently deliver quality results on time
  • Communicator - You have excellent written/verbal communication (particularly grammar and typing) and customer relationship skills
  • Driven Achiever - You thrive on challenges and are a dependable self-starter with a strong work ethic
  • Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment
  • Personable - You are a high energy professional with a resiliently positive attitude and deep personal confidence that exudes a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members
  • Coachable - You pick up on technical things quickly, enjoy learning new skills and knowledge, are open to feedback, committed to personal and professional development, and willing to be corrected and to act on that correction
  • Ethical - You are a team player, humble, ambitious, driven to make a difference, and do the right things the right way every time
Responsibilities
  • Develop an understanding of BigCommerce's products, services, partners, and values
  • Filter incoming calls from our 1-800 sales line and route to the appropriate department
  • Draw on solutions selling techniques to build rapport and probe for needs
  • Provide world class customer service
  • Arrange product demos with Sales Reps and Sales Engineers, when appropriate
  • Practice good sales hygiene by maintaining the Salesforce CRM
  • Follow the BigCommerce sales process and rules of engagement to provide an optimal prospect experience
  • Interact with merchants across a variety of categories to acquire new customers
  • Contribute to continuous team improvements and business performance
  • Relay customer feedback to management to increase client satisfaction and conversion and drive overall sales improvements
  • Stay abreast of the latest trends in internet technology and eCommerce
  • Other duties as assigned