Salary Range: 55000 to 60000 (Currency: USD) (Pay period: per-year-salary)

What you’ll do:

• Verify Patient health insurance and benefit information and provide timely responses to our patients and care coordination teams.
• Verify insurance through web portals and contacting insurance companies directly.
• Identify any potential non-coverage issues and effectively communicate across all departments and to our patients.
• Communicate with patients as needed to acquire necessary & pertinent information to determine accurate insurance benefits.
• Triage internal group communications regarding patient insurance questions/coverage in real-time with enrollment and care coordination teams
• Perform timely follow-up of new & existing benefits information requests through text messaging and calls.
• Negotiate acceptable payment terms with patients in accordance with Ophelia’s policies and procedures
• Track patients with payment plans or other options to resolve patient account balances
• Other duties as assigned.  

What we’re looking for:

• 2-4 years of current and relevant experience in insurance verification and financial counseling in a healthcare environment.
• Knowledgeable of all Payer product types including HMO, PPO, Medicare & Medicaid.
• Successfully communicate complex insurance topics such as benefit coverages, copays, deductibles, and coinsurance to patients in a way that they can understandStrong interpersonal skills and ability to communicate across many departments, to insurance companies and patients.
• Ability to de-escalate tense situations, empathize with patients on sensitive topics, and work towards mutually beneficial solutions.
• Excellent computer skills (preferably Google Docs) and experience.
• Utilizing various insurance web portals and computer applications.
• Detail-oriented, a high degree of initiative in tackling work, and eagerness to learn from and collaborate with others on the team
• Be willing and able to work in a fast-paced startup environment and can easily adapt to increased business demands. 

Our Benefits Include

• Remote work anywhere in the United States 
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) 
• 20 days of PTO per year 
• 10 company holidays 
• $1,000 Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!