**This position is eligible to work from home anywhere in the United States**

Supervises assigned casualty claims team. Reviews all claim files all claims files assigned to team and analyzes files for necessary facts, including reaching out to appropriate parties to gather any missing information.  Handles highly complex commercial casualty claims as needed. Develops and fosters excellent customer relations as it relates to casualty claims.  Oversees and monitors the workload and performance of the team.

Essential Functions:

• Supervises assigned casualty claims team.

• Reviews all claim files assigned to team and analyzes files for necessary facts, including reaching out to appropriate parties to gather any missing information. 

• Guides team through complex questions of coverage, compensability, liability, claim value and strategy for resolution.

• Handles complex commercial casualty claims as needed.

• Ensures adjuster is handling claims in accordance with company’s claims handling best practices and claims philosophy.

• Controls claim and loss costs and adjustment expenses. 

• Advances file review reports to leader ensuring sufficient information is provided to support reservice increases above supervisory level.

• Oversees and monitors the workload and performance of the team. 

• Routinely meets with team members to monitor business decisions made to ensure compliance with authority levels, good faith claim handling, and regulatory requirements.

• Collaborates with team members to establish performance goals and monitors status.

•  Conducts performance reviews and provides coaching. 

• Interviews, hires, and recommends salary adjustments for team members. 

• Resolves disciplinary issues, reviews results, actions plans, and progress. 

• Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes.

• Develops and fosters excellent customer relations as it relates to casualty claims.

• Collaborates with Underwriting, Marketing, and Claims Liaison to educate agents on EMC products and services to ensure agents and customers receive superior customer experiences and select EMC as their carrier of choice.

• Communicates with agents proactively and anticipates agents’ and insureds’ needs.

• Collaborates and communicates with management on trends, opportunities and results.

Education & Experience:

• Bachelor’s degree or equivalent relevant experience

• Eight years of experience in casualty claims adjusting or related experience, including experience with large and complex claims

• Attainment of all applicable state licenses as required

• Prior leadership experience

• Insurance designations, such as INS, AIC, and CPCU preferred

Knowledge, Skills, & Abilities:

• Excellent understanding and application of casualty claims techniques and a current knowledge of knowledge of various jurisdictions, good faith claims handling requirements and legal environments.

• Advanced knowledge of insurance terms and coverages in commercial lines

• Strong leadership qualities with the ability to motivate staff

• Excellent knowledge of computers and claims systems

• Excellent organizational, written and verbal communication skills

• Excellent ability to gather and analyze a variety of data points to appropriately triage claims handling

• Advanced investigative and problem-solving abilities

• Occasional travel including overnight, valid driver’s license with an acceptable motor vehicle report per company standards will be required if traveling 

Per the Colorado Equal Pay for Equal Work Act, the hiring range for this position for Colorado-based team members is $ 97,416.51 - $ 125,099.76. The hiring range for other locations may vary.