Full-Time

Casualty Claims Supervisor

Confirmed live in the last 24 hours

EMC Insurance

EMC Insurance

1,001-5,000 employees

Consulting
Financial Services

Compensation Overview

$97.4k - $125.1kAnnually

Senior

Remote in USA

Eligible to work from home anywhere in the United States.

Category
Insurance
Finance & Banking
Required Skills
Marketing
Requirements
  • Bachelor’s degree or equivalent relevant experience
  • Eight years of experience in casualty claims adjusting or related experience, including experience with large and complex claims
  • Attainment of all applicable state licenses as required
  • Prior leadership experience
  • Insurance designations, such as INS, AIC, and CPCU preferred
Responsibilities
  • Supervises assigned casualty claims team.
  • Reviews all claim files assigned to team and analyzes files for necessary facts, including reaching out to appropriate parties to gather any missing information.
  • Guides team through complex questions of coverage, compensability, liability, claim value and strategy for resolution.
  • Handles complex commercial casualty claims as needed.
  • Ensures adjuster is handling claims in accordance with company’s claims handling best practices and claims philosophy.
  • Controls claim and loss costs and adjustment expenses.
  • Advances file review reports to leader ensuring sufficient information is provided to support reservice increases above supervisory level.
  • Oversees and monitors the workload and performance of the team.
  • Routinely meets with team members to monitor business decisions made to ensure compliance with authority levels, good faith claim handling, and regulatory requirements.
  • Collaborates with team members to establish performance goals and monitors status.
  • Conducts performance reviews and provides coaching.
  • Interviews, hires, and recommends salary adjustments for team members.
  • Resolves disciplinary issues, reviews results, actions plans, and progress.
  • Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes.
  • Develops and fosters excellent customer relations as it relates to casualty claims.
  • Collaborates with Underwriting, Marketing, and Claims Liaison to educate agents on EMC products and services to ensure agents and customers receive superior customer experiences and select EMC as their carrier of choice.
  • Communicates with agents proactively and anticipates agents’ and insureds’ needs.
  • Collaborates and communicates with management on trends, opportunities and results.

Company Stage

IPO

Total Funding

N/A

Headquarters

Des Moines, Iowa

Founded

1911

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • EMC Insurance's involvement in funding rounds for InsurTech firms like Betterview indicates a forward-thinking approach, potentially leading to innovative insurance solutions and market leadership.
  • Strategic investments in technology-driven companies could enhance EMC's operational efficiency and customer service, offering employees opportunities to work with cutting-edge technologies.

What critics are saying

  • The insurance industry is highly competitive, and EMC Insurance must continuously innovate to maintain its market position against larger, more established players.
  • Relying heavily on external InsurTech investments for innovation could pose risks if these ventures do not yield the expected technological advancements or financial returns.

What makes EMC Insurance unique

  • EMC Insurance's investment in InsurTech companies like Betterview highlights its commitment to leveraging technology for enhanced property risk intelligence, setting it apart from traditional insurers.
  • The appointment of Matt Spackman as SVP – Chief Human Resources Officer suggests a strategic focus on strengthening human resources, potentially improving organizational culture and employee engagement.

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