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Full-Time

Senior Customer Success Manager

UK

Confirmed live in the last 24 hours

Immersive Labs

Immersive Labs

201-500 employees

Cybersecurity training platform using AI

Cybersecurity
AI & Machine Learning

Senior

Bristol, UK

Includes flexible working options and occasional visits to the UK hub in Bristol.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Extensive experience in customer success management, account management, or equivalent within a SaaS environment.
  • Experience in Cybersecurity or Cyber Risk Management
  • Exceptional planning and communication skills
  • Stellar presentation skills, client management, and written communication skills.
  • Experience in implementing customer solutions.
  • Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
  • Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
  • Willing to travel periodically based on the business and project’s needs.
Responsibilities
  • Partner with our customers to ensure effective onboarding - setting them up for success
  • Create a communications plan to engage effectively throughout the customers journey
  • Set strategies for the customer, put in place objectives and measure success
  • Collaborate with our product and customer support team to share new features
  • Upsell and cross-sell opportunities and partner with sales to close opportunities
  • Take customer success reviews and resolve concerns with the assistance of internal teams.

Immersive Labs offers a cybersecurity training platform that uses Artificial Intelligence (AI) to create hands-on labs for large organizations. This platform helps teams learn to respond to real-world cyber threats while providing detailed performance metrics to track progress. In addition to training, Immersive Labs assists in recruiting and retaining cybersecurity talent and offers services to identify vulnerabilities in applications and cloud environments. The company's goal is to enhance organizational resilience against cyber threats through effective workforce development.

Company Stage

Series C

Total Funding

$189.2M

Headquarters

Bristol, United Kingdom

Founded

2017

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-6%

2 year growth

0%
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Simplify's Take

What believers are saying

  • Immersive Labs' partnerships with organizations like the U.S. Department of Defense highlight its credibility and influence in critical sectors.
  • The company's innovative approach to cybersecurity training, including hands-on labs and AI-driven scenarios, positions it as a leader in the market.
  • Recognition as a leader in the Forrester Wave(TM) and significant funding rounds from top investors like Goldman Sachs and Citi Ventures indicate strong financial health and growth potential.

What critics are saying

  • The rapidly evolving nature of cybersecurity threats requires constant innovation, which can be resource-intensive and challenging to maintain.
  • The integration of AI in training scenarios, while innovative, may face skepticism or slow adoption from organizations wary of new technologies.

What makes Immersive Labs unique

  • Immersive Labs focuses on human-centric cybersecurity training, leveraging AI to create real-world scenarios, unlike competitors who may rely on more traditional training methods.
  • Their platform provides granular performance data, allowing organizations to measure progress and align capabilities to security frameworks, which is a unique offering in the cybersecurity training market.
  • The company's emphasis on recruitment, retention, and career development in cybersecurity sets it apart by addressing the full lifecycle of cybersecurity talent management.

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