Responsibilities:

• Work closely with clients to understand their business requirements, objectives, and technical specifications.
• Collaborate with the sales team during the pre-sales process to provide technical expertise and support product demonstrations.
• Establish strong relationships with clients and serve as a trusted advisor throughout the implementation process.
• Analyze client requirements and design customized software solutions to meet their specific needs.
• Configure and customize software applications based on client specifications, ensuring seamless integration with existing systems and workflows.
• Develop and maintain technical documentation, including solution design documents, configuration guides, and user manuals.
• Make informed decisions quickly and take ownership of services.
• Lead the implementation of software solutions, managing project timelines, milestones, and deliverables.
• Install, configure, and test software applications in client environments, ensuring optimal performance and functionality.
• Provide training and support to client stakeholders to facilitate smooth adoption and usage of the software.
• Serve as the primary point of contact for technical inquiries and support requests from clients during and after the implementation phase.
• Diagnose and resolve technical issues promptly, escalating to the development team when necessary to ensure timely resolution.
• Proactively identify opportunities for process improvement and optimization to enhance the overall client experience.

Requirements:

• Aligns with Brado’s values: People, Commitment, Aspiration, Trustworthiness & Impact
• Bachelor’s degree in computer science or related field
• Familiarity deploying within public cloud providers such as Azure.
• Proven experience in software implementation, integration, or deployment roles with at least 3 years of experience.
• Experience working with microservices architecture and Container Orchestration services including Docker, Kubernetes
• Strong understanding of database management systems (e.g., SQL Server, MySQL, MariaDB).
• Experience working on an agile team.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Exceptional communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
• Prior experience working with enterprise software solutions or CRM systems is preferred.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.
• Experience working with Ticketing / Project management solutions such as Jira and Monday