Managing Director, Operations

Job information:

• Functional title – Managing Director, Operations
• Department - Operations
• Corporate level – Managing Director
• Report to – Chief Services Officer
• Location - London

What you will be doing:

Strategic

• Identify opportunities and manage through to successful conclusion improvements to the delivery CLS’s services offering.

• Identify opportunities that drive continuous improvement, cost and process efficiency.

• Stays abreast of the external market and developments and uses knowledge and innovation to ensure CLS remains relevant and future proof. Uses this knowledge to work wit others in CLS to help shape CLS’s service offering.  

• Manage through to successful conclusion projects associated with the Operations Department.

• Ensure full support is available from the Operations Department to assist with the successful rollout of company-wide projects / new products.

Operational

• Ensure those services provided by CLS take place within published target times and in line with laid down processes and regulatory requirements.

• Effectively manage operational incidents and sources of potential / actual disruption to services to minimize disruption to the market and ensure lessons are learnt and applied in order to mitigate the risk of reoccurrence. This will involve being called out of hours periodically.

• Oversee the Operational Change Management ensuring that all operational change is successfully implemented.

• In conjunction with the Operations Management team, manage the resourcing of the Operations Department across all functions to ensure that the department is adequately resourced at all times.

• Ensure those services provided by the Operations Department take place within published target times and in line with laid down processes and regulatory requirements.

• Manage and drive the QA process in place across the Operations Department with a view of (a) ensuring that all work is performed in line with laid down processes and (b) to continually strive to identify ways and means of improving these processes.

• Manage all aspects of the Operations Department’s Business Continuity arrangements.

• Participate in the company crisis management process.

Leadership

• Provide all aspects of leadership and direct line management to the Operations, On-Boarding and Due Diligence and Operational Change Management departments within the office of the CSO.

• Ensure employees are regularly appraised, given performance feedback and set SMART and challenging objectives.

• Provide a motivating working environment where talent is appropriately recruited, developed and retained.

• Operations Committee member and joint chair of Services / Resilience Committee.

• Deputize when required for the Chief Services Officer and represent the company when requested at external meetings.

• Active senior management and Board engagement.

What we’re looking for:

• Demonstrable experience and ability in all aspects of leading and motivating a team in an Operations and / or Technology environment.

• Extensive senior management experience ideally in a financial environment, preferably encompassing all aspects of middle and back-office processing.

• Will need excellent people management skills, be multi skilled and possess a strong strategic outlook.

• Skilled leader.

• Ensures high quality customer service.

• Problem solving and decision making.

• Effective in delivering results.

• Effective communication.

• Actively develops positive working relationships both internally and externally. Will adopt a collaborative working style with all parties.

• Developing knowledge, expertise and personal skills.

• Strong thought leader and communicator, with solid experience in communicating with executives, senior stakeholders, and key external parties.

• Experience with corporate and regulatory governance in a financial institution or FMI.

• Genuine interest, knowledge and passion aligned to the Global FX Markets, and a strong appreciation for the position CLS has within this marketplace.

• A clear track record of leaving organizations better off for having been there.

Professional qualifications / certifications

• Strong academic background (essential).
• Business related degree or equivalent (desirable).

Skills/Knowledge

• Strong knowledge of international payment operations.

• Thorough knowledge of FX trade lifecycle.

• Understanding of payments systems and their interface packages as well as broader technologies.

• Will have worked in a high value, (high volume) time critical processing environment.

• Thorough knowledge of trade input, confirmation matching (manual and electronic), reconciliations and SSI’s.

• Working knowledge and understanding of SWIFT network and interfaces.

• Demonstrable experience in overseeing / delivering change projects.

• Strong in operational risk management.

• Customer / client focused.

• Experienced in (complex) query resolution.

• Will need excellent people management skills, be multi skilled and possess a strong strategic outlook.