PPP Senior Manager
Account Management
Confirmed live in the last 24 hours

5,001-10,000 employees

Online platform for restaurant and grocery delivery service
Company Overview
Deliveroo stands out as a leading food delivery service, partnering with approximately 176,000 restaurants and grocery outlets, and employing around 150,000 riders worldwide to ensure a seamless and efficient delivery experience. The company's competitive edge lies in its real-time tracking feature, allowing customers to monitor their orders, and its attractive discounts and perks, which enhance customer satisfaction and loyalty. Additionally, Deliveroo's commitment to flexibility and work-life balance for its riders, coupled with its corporate food solutions and gift card offerings, demonstrate its adaptability and focus on meeting diverse customer needs.
Consumer Goods

Company Stage

Series H

Total Funding





London, United Kingdom

Growth & Insights

6 month growth


1 year growth


2 year growth

London, UK
Experience Level
Desired Skills
Sales & Account Management
IT & Security
  • Problem-Solving & Strategic Thinking: Effectively frame complex problems; prioritises and structures work for self and others based on framework. Mobilises team or other counterparts around strategy and tactical steps
  • Domain Expertise: Maintains an understanding of external and internal best-practice approaches to B2B account management and leverages these expertise to identify opportunities for improvement for Deliveroo
  • Process Design: Has deep experience in process mapping, can identify inefficiencies and drivers of poor process performance, proposes solutions and build the case for change
  • Project Management: Ability to manage and progress multiple, complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions. Assess trade-offs across projects to make informed prioritisation calls. Can resolve potential resourcing conflicts proactively
  • Business acumen: Building capacity to integrate understanding of business and industry with risk analyses in unclear situations. Nurturing this capability in others and the team
  • Change Management: Utilises a range of techniques to manage a diverse team through a series of change such that they adopt new ways of working and the tools that support them
  • Communication & Influence: Influence through structured, data-driven communication. Make even the most complex information clear. Collaborate and align across multiple teams and partner groups. Establish credibility with department leaders
  • Team Development: Model best practices for handling difficult interpersonal situations in a professional manner. Mentor team members and support their professional development goals; actively invest in retaining talent. Effectively manage difficult interpersonal situations across teams or with multiple stakeholders
  • Community-Building: Actively participates in activities that strengthen Deliveroo (e.g. onboarding, training, mentoring, diversity and inclusion). Encourages team participation. Plays a growing role in attracting and hiring talent
  • Partner Segmentation
  • Partner Performance Management Framework
  • Contract Lifecycle Management
  • Account servicing models
  • AM efficiencies (e.g. Ad-Hoc tasks)
  • Salesforce configuration & adoption
  • Partner Contact Channels (scheduled meeting, telephony, live chat, chat bot)
  • Partner Churn reactivation process
  • Define our end-to-end process for all AM-related processes related to AM globally, working alongside Head of Commercial to drive awareness and adoption
  • Ensure every AM-related process is mapped and documented such that we have clarity on responsibilities for each sub-task and the hand-offs between functions/roles as the process proceeds
  • Define the success metrics that we will monitor to ensure each process is delivering positive partner experience and is being delivered efficiently by Deliveroo
  • Maintain up-to-date partner-facing documentation and communication that helps partners understand how each of our processes and sign-up policies operates (where relevant)
  • Partnering with Legal, Policy and Care teams to define partner-facing policies
  • Provide a partner-perspective when jointly defining our response to regulatory enquiries that impact partners (e.g. partner off-boarding)
  • Lead the definition of non-regulatory partner-facing policies (e.g. virtual brand signing) whilst seeking Legal and/or Policy alignment as required
  • Ensure our policies are embedded into the relevant partner-facing processes and that we are transparent with partners on our policies (either proactively or reactively as appropriate)
  • Monitor performance of the success metrics of each partner-facing process to ensure we are compliant with our policies and processes are operating as intended
  • Develop a process improvement roadmap for each process, supported by clear business cases that demonstrate the return on investment of improvement initiatives
  • Identify opportunities for automation with the process(es) to reduce cost-to-serve and/or enhance partner experience