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Junior Security and Fraud Prevention Analyst
Posted on 3/22/2022
INACTIVE
Locations
Wrigleyville, Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • 2+ years' experience in an information security or fraud prevention role. Open to recent graduates with a degree in the below areas of study
  • BSc in STEM areas (Science, Technology, Engineering and Mathematics) and Information Security
  • Proficient in Windows and/or macOS computer systems and basic office applications
  • Maintain up-to-date knowledge of the security industry as it relates to IBKR including:
  • Social engineering
  • Fraud Schemes
  • Mobile Security
  • Information Security
  • Analytical approach to problem solving
  • Organized, practical, good attention to detail
  • Excellent communication (spoken and written) and interpersonal skills
  • Ability to engage and maintain a conversation with clients
  • Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist
  • Ability to learn and adapt to new information and technology platforms
  • Navigating multiple computer applications while interacting with clients
  • Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment
Responsibilities
  • Proactive handling of client exceptional inquiries via call backs - verbal and video client verification
  • Handling escalations of client inquiries pertaining to IBKR's security system via tickets
  • Problem management with focus on security protocols and practices
  • Handling escalations of suspicious client activity or behavior to Senior SFP Analysts
  • Proactive tracking of fraud cases and trends realized
  • Creation of on-the-job training and fraud awareness material
Desired Qualifications
  • Languages: Fluency in English. Any additional language is a plus
Interactive Brokers

1,001-5,000 employees

Multinational brokerage firm
Company Overview
IBKR is on a mission to transform how millions of people trade around the globe. The company operates the largest electronic trading platform in the US by number of daily active users.
Benefits
  • Competitive Pay with discretionary bonus packages which include company stock grants
  • Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
  • Daily Lunch Allowance
  • 401K Retirement Savings Plan (generous company match)
  • Wellness Incentives
  • Flexible Spending Accounts
  • Paid Personal Time and Sick Leave