Guest Service Agent

• Be the warm welcome that kicks off a memorable guest experience
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, perform F&B services during guest transfers and provide concierge services
• Take pride in your appearance and place as a brand ambassador
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Handle cash and credit transactions

Base rate $26.78 + penalties + loading

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Certification – QLD Responsible Service of Alcohol Certification
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position
• Strength - sometimes you’ll need to lift, push and pull big objects and heavy items not exceeding 32kgs. This can involve bending and kneeling
• Able to travel on boats without sea sickness

• World class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
• An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.