Facebook pixel

Business Operations Analyst
Posted on 6/16/2022
Experience Level
Desired Skills
  • As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc
  • (NYSE:EGHT) is to transform the future of business communications
  • The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter
  • 8x8s Global Professional Services Organization works to ensure that 8x8's customers achieve their goals and have an excellent experience with the implementation, usage, and support of our UCaaS/ XCaaS solutions and tools
  • Our Global Practices and Tools team provides our Global Professional Services Organization with the systems, processes, tools, and support that they need to effectively address the needs of our customers and achieve our financial goals
  • The ideal candidate has a comprehensive knowledge of a Global Services function, and a history of consistently delivering successful outcomes in a fast-paced, demanding environment
  • Bachelor's degree or equivalent, ideally in Business, Math, Economics, or a related field
  • 1-3 years of relevant business experience solving analytical problems using quantitative approaches
  • 1-3 years of experience at a SaaS company that focuses on metrics that measure the success of the business
  • Intermediate/advanced knowledge of Excel, Powerpoint, Tableau, and Salesforce
  • Gainsight and SQL experience are a plus
  • Excellent written and verbal communication skills
  • Ability to communicate effectively with all stakeholder departments
  • This is a full-time remote role based in the United States
  • Responsibilities:
  • You will partner with the Global Professional Services Organization and use analytically driven insights to help make strategic business decisions that will deliver strong adoption and financial results
  • You will create dashboards, reports, and tools that provide visibility into KPIs, adoption/ speed of delivery effectiveness, and business trends/drivers
  • You will follow up with internal customers as needed to ensure their business needs are being addressed

1,001-5,000 employees

Voice over IP
Company Overview
8x8's mission is not only to accelerate how businesses work, connect, and communicate but to be thoughtful about the impact they make on their shareholders, customers, their people and the planet.