Full-Time
Operation Support Agent
Posted on 5/12/2026
FedEx
10,001+ employees
Global logistics, shipping, and freight services
No salary listed
Berlin, Germany
In Person
 Operations & Logistics (1) |
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- German and English language skills at B1 or B2 level
- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail
- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements
FedEx is a global logistics and transportation provider that handles shipping, package tracking, and supply chain services. It moves packages and freight around the world using an extensive network of hubs to offer express, ground, and freight shipping, plus customs brokerage and other value-added logistics support. Customers are charged based on factors like weight, speed, and distance, with tracking and processing steps that keep shipments on course from origin to destination. What sets FedEx apart is its large, worldwide network and its breadth of offerings—ranging from fast express deliveries to comprehensive supply chain management—allowing it to serve small businesses up to multinational corporations with end-to-end logistics solutions. The company aims to provide reliable, efficient delivery and freight services that support international trade and everyday parcel movement for businesses and consumers alike.
Company Size
10,001+
Company Stage
IPO
Headquarters
Memphis, Tennessee
Founded
1973
Simplify's Take
What believers are saying
- DRIVE cost savings program and Network 2.0 offset industrial demand weakness and competition.
- FedEx Freight spin-off streamlines operations and unlocks $8.9 billion revenue unit value.
- Global supply chain resilience demand drives adoption of FedEx's multimodal logistics services.
What critics are saying
- Amazon Supply Chain Services directly competes with FedEx freight and parcel offerings.
- French genocide complaint triggers European operational bans and customer boycotts by June 2026.
- Pilots' union contract raises labor costs, eroding Network 2.0 margin gains through 2028.
What makes FedEx unique
- Network 2.0 consolidation closes 475+ stations by end-2027, generating $2 billion cost savings.
- AI-powered ServiceNow partnership embeds 2 petabytes daily FedEx logistics data into procurement workflows.
- Viettel Post partnership enables 2 million annual Vietnam shipments across 220+ markets.
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Your Connections
People at FedEx who can refer or advise you
Benefits
Flexible Work Hours
Wellness Program
Health Insurance
Paid Vacation
Company News
"Dubai Chambers" and "FedEx" Review supply chain readiness in the emirate. April 30, 2026 14:58 Dubai (Alittihad) The Dubai Chamber of Commerce, one of the three chambers operating under the umbrella of Dubai Chambers, in collaboration with FedEx, the world's largest express transportation company, organized an open dialogue on the readiness of supply chains in Dubai amidst current global changes and ways to enhance the flexibility of logistics services across all sectors. The event was attended by 196 representatives of companies operating in Dubai and featured an interactive discussion on suitable logistics business frameworks for the current period and ways to enable companies to adapt to global shipping line disruptions caused by recent events through flexible, fast, and efficient transportation services that support global trade flow. Maha Al Gargawi, Vice President of Business Community Support at Dubai Chambers, said that close cooperation between the public and private sectors is a fundamental pillar of Dubai's advanced business ecosystem. Thanks to the emirate's advanced logistics infrastructure, Dubai continues to strengthen its position as a leading global business and trade hub, with flexibility and full readiness to adapt to all global circumstances and changes. Sami Busaba, Managing Director of Sales at FedEx Middle East, Indian Subcontinent, and Africa, said that global trade is currently experiencing an accelerating pace of change, highlighting the importance of relying on smart and interconnected logistics networks that provide real-time visibility and enable companies to make faster and more confident decisions. The event addressed mechanisms for proactively enhancing logistics flexibility by companies as one of the most urgent priorities across all sectors, through leveraging digital intelligence, relying on alternative shipping routes, adopting flexible operational models and multimodal logistics services to ensure business continuity under various conditions, while developing capabilities to proactively handle any emergency disruptions to global supply chains. Participants also discussed the key lessons learned from current global challenges and ways to develop proactive and effective policies for dealing with global emergencies, in addition to the future contours of the global logistics sector in the wake of current events.
FedEx CFO John Dietrich will step down on 1 June, coinciding with the spin-off of the company's FedEx Freight business into a separate publicly traded entity. Claude Russ, currently FedEx's enterprise vice president of finance, will serve as interim CFO whilst the company conducts an internal and external search for a permanent successor. Russ will continue in his current role alongside the interim CFO position. A 24-year FedEx veteran, he has previously served as CFO of FedEx Freight and senior vice president of revenue management at FedEx Services. He will receive $25,000 monthly during his interim tenure, plus a one-time $50,000 restricted stock unit award vesting over three years. Dietrich joined FedEx in June 2023 after over two decades at Atlas Air.
Ritholtz Wealth Management has purchased a new stake in FedEx Corporation, acquiring 6,083 shares valued at approximately $1.76 million during the fourth quarter, according to a recent Securities and Exchange Commission filing. The New York-based investment management firm's position represents part of its strategy to diversify its portfolio within the transportation and logistics sector. FedEx currently has a market capitalisation exceeding $88 billion. The investment signals institutional confidence in FedEx's growth potential as the Memphis-headquartered company navigates the evolving logistics and e-commerce landscape. FedEx is widely regarded as a bellwether for the shipping and logistics industry.
FedEx tax break faces tough path back to House floor. * Sam Stockard * 2 hrs ago Tennessee House Republican leaders aren't endorsing the revival of legislation providing a $20 million tax break to FedEx, despite a billion-dollar-plus investment planned in Memphis. Rep. Mark White, an East Memphis Republican, hopes to return House Bill 1978 to the House floor for another vote after it failed 37-45 two weeks ago when critics of the bill cast it as "corporate welfare." Because it didn't receive 50 no votes, the bill can be reconsidered. But with the legislature expected to wrap up the two-year session in less than two weeks, the measure hasn't gone back before the Calendar and Rules Committee to decide whether it should receive another floor vote. It would require a two-thirds vote of the 18-member panel to return. "So as you're looking at the clock ticking, it's not looking great for it to come back this year, at this point," House Speaker Cameron Sexton said last week. The measure would provide FedEx an exemption from sales taxes as it moves forward with a $1.4 billion hub project in Shelby County. White said the $89 billion company could undertake the same project in Indiana but that FedEx officials would rather upgrade in Memphis. "I just think it's a wise investment if they're going to continue to invest billions in our community and our state," he said, adding that FedEx has received such an exemption since 2019. The bill would affect sales taxes on building materials over six years. Rep. Ryan Williams, a Cookeville Republican, was among those calling the bill "corporate welfare" before the House's initial vote. He said last week he still couldn't support the bill in its current form. "It'll be interesting to see what happens in Calendar and Rules if he can actually get it back to the floor," Williams said. White told the Lookout he planned to talk to House leaders about resurrecting the bill. Sexton and House Majority Leader William Lamberth declined to say they support bringing it back a second time this session. Lamberth, who voted for the bill on the House floor, said those affected by the bill haven't done a "great job" of articulating their growth plan. Lamberth pointed out the $20 million would be in the form of foregone sales tax revenue but added he would like to see the measure help multiple companies. Sexton said he was uncertain whether the entire Shelby County legislative delegation will keep pushing the bill, or even whether FedEx wants to work toward another vote. "They're probably trying to gauge the lay of the land" to determine whether it has enough support, Sexton said. The shipping company, which is one of the state's top political spenders, has been one of the legislature's top beneficiaries on sales tax exemptions over the years. It saved more than $186 million on jet fuel since 2016 after lawmakers capped its bill. The legislature carved out an exemption for sales taxes on construction materials that saved it $21.3 million in 2019. The company and multiple subsidiaries also netted rebates and breaks on the state's business taxes two years ago.
V Square Quantitative Management LLC acquired a new stake in FedEx Corporation (NYSE:FDX) in the fourth quarter, according to a recent SEC filing. The fund purchased 1,573 shares of the shipping service provider's stock, valued at approximately $454,000.