Full-Time

Implementation & Support Engineer USA

Confirmed live in the last 24 hours

Aerocloud

Aerocloud

51-200 employees

Software solutions for airport operations

Data & Analytics
Enterprise Software
Aerospace

Entry, Junior

Remote in USA

Must be based in the US as a remote worker.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Microsoft Azure
AWS
Requirements
  • At least 2 years' experience delivering hardware installations within airport environments
  • Experience working in a service helpdesk
  • Familiarity with SaaS and remote hardware support
  • Comfortable with implementing and supporting multiple products
  • Experience with common use installations (advantageous)
  • Strong communication skills
  • Excellent stakeholder management skills
  • Ability to operate at high levels under pressure
  • Self-starter approach
  • Strong working knowledge of Windows-based machines
  • Experience managing domain equipment using Active Directory
  • Experience with Windows Server components
  • Experience with Networking, Installation and configuration of network switches
  • Experience with firewall configuration
  • Experience with switch configuration - VLANs, IP Routing, end user equipment diagnostics
  • Past knowledge of USB and Serial connected devices (advantageous)
  • Cloud infrastructure experience with Azure and AWS (advantageous)
  • Experience with airport/airline software used in airport environments (desirable)
Responsibilities
  • Managing the successful implementation and go live support to AeroCloud and our customer’s expectations, escalating and resolving delivery issues as required in co-ordination with your project manager.
  • Deliver on site product troubleshooting training to airport IT employees.
  • Regular and transparent reporting on the progress of implementations and deployments to the project team.
  • Providing technical support to customers in a fast-paced environment, resolving issues remotely.
  • Maintaining excellent customer service and satisfaction by responding promptly to customer inquiries and concerns.
  • Work with ticketing systems to document and track issues and resolutions.
  • Prioritising and managing multiple support tickets at the same time.
  • Ensure that logged support tickets are reviewed and escalated to provide the highest level of service.
  • Follow change management processes and adhere to Service Level Agreements (SLAs).
  • Assisting to update and maintain knowledge base in form of creating and updating documentation and guides.
  • Assist with the deployment of software updates and patching.
  • Assist with the Image and configure PC’s and other hardware equipment.

AeroCloud provides software solutions designed specifically for airport operations. Its main product is a modular Flight Management System that automates various tasks at airports, reducing the need for manual work and allowing staff to concentrate on more important activities. This system is offered through a Software-as-a-Service (SaaS) model, where clients subscribe and pay a recurring fee for access. The modular design enables airports to select and pay for only the features they require, making it a budget-friendly option, especially for small to medium-sized airports. AeroCloud differentiates itself from competitors by focusing on affordability and customization, positioning itself as a partner in enhancing operational efficiency rather than just a software provider. The company's goal is to help airports streamline their processes, improve efficiency, and save costs through automation and real-time data.

Company Stage

Series A

Total Funding

$14.3M

Headquarters

Macclesfield, United Kingdom

Founded

2019

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

1%

2 year growth

63%
Simplify Jobs

Simplify's Take

What believers are saying

  • AeroCloud's recent $12.6 million Series A funding round indicates strong investor confidence and potential for rapid growth.
  • The introduction of innovative products like AeroCloud Optic and Passenger Processing Solutions positions the company as a leader in airport technology.
  • Strategic leadership appointments, such as the new VP of Global Sales, signal a commitment to scaling operations and expanding market reach.

What critics are saying

  • The aviation industry is highly regulated, and AeroCloud must continuously adapt to changing compliance requirements, which could strain resources.
  • Targeting small to medium-sized airports may limit revenue potential compared to focusing on larger, more lucrative clients.

What makes Aerocloud unique

  • AeroCloud's modular Flight Management System offers unparalleled customization, allowing airports to select and pay for only the features they need, unlike one-size-fits-all solutions.
  • The company's AI-driven intelligent airport management (iAM) platform and AeroCloud Optic provide real-time visibility and automation, setting it apart from legacy systems.
  • AeroCloud's focus on small to medium-sized airports allows it to cater to a niche market often overlooked by larger competitors.

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