Full-Time
Service Desk Representative 2
Hyundai Autoever America
Automotive IT and digital services
Compensation Overview
$24 - $31/hr
Savannah, GA, USA
In Person
Five days on-site per week required.
 IT & Security (1) |
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- A high school diploma, General Educational Development credential, or equivalent combination of education and experience is required.
- One to two years of experience providing IT support, help desk, desktop support, or related technical services is required.
- Basic understanding of networking concepts, connectivity, and troubleshooting is required.
- Experience supporting Microsoft Windows operating systems, Microsoft Office applications, and Microsoft Exchange is required.
- Strong troubleshooting and problem-solving skills, including the ability to identify root causes and implement corrective actions, are required.
- Ability to manage multiple priorities, organize work assignments, and complete tasks and projects within established deadlines is required.
- Strong customer service and communication skills, with the ability to work independently and collaboratively while supporting internal and external customers, are required.
- Serve as the first point of contact for employee technical support requests and provide timely troubleshooting and resolution for hardware, software, and connectivity issues.
- Manage and prioritize help desk tickets within the Information Technology Service Management platform, accurately documenting and resolving incidents, requests, and service activities within established service levels.
- Install, configure, maintain, and troubleshoot desktop computers, laptops, tablets, smartphones, network printers, Zebra printers, Scrap printers, and related peripherals.
- Perform system imaging, deployment, and administration activities for personal computers, laptops, scanners, and other network-connected devices.
- Open, update, track, and close incidents and service requests while maintaining detailed records of troubleshooting steps, resolutions, and customer communications.
- Execute user data backup and restoration activities in accordance with organizational procedures to maintain data integrity and minimize business disruption during device replacements or repairs.
- Maintain accurate hardware and software inventories, apply asset naming and labeling standards, support equipment upgrades and replacements, and adhere to customer support policies, procedures, and performance expectations.
- Knowledge of antivirus software administration and endpoint security best practices.
- Experience supporting hardware peripherals, printers, scanners, and other end-user computing devices.
- Familiarity with Information Technology Service Management tools and incident ticketing systems.
- Professional information technology certifications such as CompTIA A+, CompTIA Network+, Microsoft Fundamentals, or equivalent technical certifications.
Hyundai Autoever America is the North American technology-services organization supporting Hyundai Motor Group companies. Its capabilities span enterprise applications, connected mobility, data and analytics, cloud infrastructure, cybersecurity, manufacturing systems, and dealer technologies. Teams build and operate digital platforms used across automotive business and production environments. The company sits at the intersection of automotive operations and enterprise technology, connecting factory and vehicle systems with corporate platforms, infrastructure, data environments, dealer technologies, and customer-facing digital services. The work supports both business continuity and the group’s continuing automotive transformation.
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