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Full-Time

Senior Incident & Escalations Specialist

US-East

Posted on 6/25/2024

Datadog

Datadog

5,001-10,000 employees

Provides comprehensive cloud monitoring and analysis

Data & Analytics

Compensation Overview

$105k - $138kAnnually

+ Equity

Mid, Senior

New York, NY, USA

Category
IT Support
System Administration
IT & Security
Required Skills
Python
JavaScript
Communications
Requirements
  • 3+ years demonstrable Incident Manager experience
  • 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
  • Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience
  • Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting
  • Ability to correlate behaviors based on known interdependencies
  • Experience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments
Responsibilities
  • Drive the resolution of incidents and escalations while providing response and/or management to customers
  • Design and implement real-time and proactive monitoring of customer's infrastructures
  • Prioritize, manage, and own customer issues from start to finish
  • Monitor and manage communications (sometimes public, sensitive and large scale) during incidents
  • Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience
  • Lead projects to deliver operational improvements as Datadog evolves
  • Create and review documentation as well as incident and escalation training
  • Identify and troubleshoot recurring cloud infrastructure issues
  • Hire and mentor stakeholders and peers in incident and escalation management

Datadog provides a cloud-based monitoring platform that integrates seamlessly with cloud environments, supporting DevOps teams by enabling real-time data analysis and comprehensive observability. Its extensive suite of services includes infrastructure monitoring, log management, application performance monitoring (APM), and more, making it an essential tool for managing modern cloud applications. This company is pivotal in aiding organizations to optimize their operational health and efficiency, setting a standard in the industry for thorough and accessible cloud application insight.

Company Stage

IPO

Total Funding

$147.9M

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

15%

1 year growth

24%

2 year growth

48%