Job Description Summary
The Office of Communications and Marketing (OCM) at MUSC is seeking a passionate and forward-thinking Senior Manager, Project Intake and Reporting, to help lead our transformation into a more agile, customer-centric, and innovative organization. We’re looking for change agents who thrive in fast-paced environments, embrace continuous evolution, and are excited to make a meaningful impact across MUSC’s Health, Research, and University divisions.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC005227 SYS - Communications and Marketing Officer Administration
Pay Rate Type
Salary
Pay Grade
Health-32
Scheduled Weekly Hours
40
Work Shift
Job Description
This role is ideal for a self-starter who is comfortable working in ambiguity, resourceful in solving problems independently, and proactive in taking initiative to move projects forward. You’ll manage project intake, facilitate cross-functional collaboration, and help manage projects across a diverse portfolio of initiatives. You’ll be instrumental in shaping how OCM delivers value, ensuring projects are launched with clarity, executed with precision, and completed with excellence.
This role is an on-site position in downtown Charleston, SC and does not offer relocation support. The role is not eligible for remote or hybrid work.
Key Responsibilities
Project Intake & Management (35%)
Lead scoping meetings with internal customers and requesters to clarify project objectives and requirements.
Document project requests using standardized intake formats within OCM’s project management platform (Monday.com).
Build, maintain and analyze dashboard metrics to assess project feasibility and resource availability.
Advise requesters on alternative solutions when appropriate.
Facilitate project kickoffs and ensure alignment across OCM teams including Marketing, Communications, Brand and Web.
Distribute project documentation to relevant teams to support timely and effective execution.
Provide responsive and professional customer service, incorporating feedback for continuous improvement.
Monitor project timelines and milestones, communicating updates and changes to all stakeholders.
Project Oversight & Reporting (30%)
Develop and maintain KPIs and dashboards to report on delivery metrics, risks, issues, and escalations.
Track project performance against established plans and timelines.
Support the creation and enforcement of Service Level Agreements (SLAs) to define service expectations.
Evaluate and refine service delivery processes and technologies to enhance efficiency and effectiveness.
Planning & Operations (30%)
Assist in developing processes and timelines that enable cross-departmental integrated planning across Marketing, Communications, Brand and Web.
Schedule and facilitate routines and meetings that help progress planning activities, coordination and deliverables.
Track and report on key milestones, deliverables and tollgates.
Collaborate with internal stakeholders and provide executive-level reporting on progress and outcomes.
Other Duties as Assigned (5%)
Qualifications & Key Skills
Education: Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
Skilled in business process design, change management, and cross-functional collaboration.
Proven experience in project management, preferably in marketing or communications.
Strong analytical skills and experience with dashboard reporting and performance metrics.
Expertise in vendor management and campaign execution.
Exceptional customer service and stakeholder engagement abilities.
Excellent communication skills, including executive-level reporting and presentation.
Ability to work independently, navigate ambiguity, and take initiative to solve problems and drive results.
Additional Job Description
Education: Bachelor's Degree or Equivalent Work Experience. Experience: 7 years progressive work experience and 2 years management experience.
Physical Requirements:
Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all directions. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Infrequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36" to overhead 25 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous) Ability to maintain tactile sensory functions. (Continuous) (Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Business & Strategy (1)