HCM Workday Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $150k - $200k is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What We Need:

We are seeking a Vice President, HCM Workday Manager to join our Team!  The role will be the product owner and expert for the Workday HCM system including system updates, configurations, vendor integrations, module enhancements and overall day-to-day system oversight. This position offers the opportunity to work as an integral part of our People Experience Team (PXT), working closely with the SVP, of Shared Services, the PXT leadership team, and collaborating with team members throughout the organization. You will provide analytics for 800+ employees across the US as the company expands its footprint.  The ideal candidate must possess strong attention to detail, have previous project management and technical experience with Workday HCM, and Payroll processing, and thrive in a fast-paced, team-oriented environment.  This role requires four days in the office (Mon – Thurs) and remote on Friday and can be located in our NYC or Malvern PA offices.

Customers Bank seeks talent that is Hungry – Humble and Smart! We want people who know what they are doing, are accountable and delivery oriented, excel through opportunity with compassion and empathy for others. If you are a team player who enjoys creativity and achieving goals, we want to hear from you!

Workday Expert:

• End-to-end Workday HCM administrator and product ownership responsibilities.
• Analyze the current system, propose solutions for more efficient processes.
• Hands-on oversight of system updates, configuration, change management, project management, vendor integrations, module enhancements and reporting.
• Partner with Finance and IT on system integrations and day-to-day operations.
• Lead projects that involve Workday lifecycle design, testing, training and implementation.
• Manage on-going data and product ownership that enable clear communication and deliverables.
• Work with the Data, Analytics and Reporting team in generating custom reports for presenting workforce trends.
• Work with PXT Compliance to ensure processes are followed for audit responses.
• Maintain SOX & FINRA compliance adhering to segregation of duties.
• Ensure data integrity across HR systems (HCM, ATS, LMS, etc.) through regular audits and validation processes.
• Focus on accuracy in data, delivery within agreed timelines, reduction in manual efforts through automation and incorporating AI into solutions.

Operational Support:

• Maintain workforce files and digital records in accordance with internal policies and compliance standards.
• Ensure the accuracy and integrity of HR data by regularly reviewing, auditing, and updating employee records across systems.
• Strong knowledge of data privacy laws and the handling of confidential information.
• Respond to routine inquiries related to HR processes and systems, escalating complex issues as needed.
• Collaborate with PXT team members to support day-to-day operations and drive process consistency across the function.

Project Management:

• Manage and lead PXT initiatives and projects, including system implementations, policy rollouts, and change management efforts.
• Collaborate with cross-functional teams, vendors and resources with project plans, solutions, timing and deliverables.
• Track and follow up on deliverables, timelines, and resource plans in coordination with HR and cross-functional teams.
• Track and communicate project status to stakeholders, ensuring risks and issues are identified and mitigated.
• Support continuous improvement initiatives that align with PXT strategic goals.

What Do You Need?

• 8-10 years’ experience in managing Workday, HCM systems, and experience with other modules such as payroll, benefits, advanced compensation, and recruiting.
• Bachelor’s degree in Human Resources, Business Administration, Data Analytics, or related field required.
• Workday certification or BS/MS in computer science.
• 3–5 years of experience in HR analytics, reporting, or HR operations roles.
• Experience managing HR projects or cross-functional initiatives is highly desirable.
• Strong data skills with tools such as Excel (advanced), Power BI, Tableau, or similar.
• Experience with SQL, Python, or other scripting tools for data extraction is a plus.
• Experience with project management tools (e.g., Asana, Smartsheet, Jira, Microsoft Project).
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail and data accuracy.
• Strong interpersonal and communication skills to collaborate with various stakeholders.
• Service mind-set that fosters collaboration, building strong relationships, and a “Wow” experience for stakeholders.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.
• Proficient in HCM platforms, specifically Workday required.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.