Staff Outbound Product Manager

Job Description

Team 

Join the new and fast-growing Finance and Supply Chain Workflow team at ServiceNow and help shape the future of business processes such as source-to-pay! Together we will transform experiences to unlock the efficiency and potential of finance and supply chain organizations. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself. 

Role 

Outbound Product Management is a pivotal role for the Product Organization. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with Sales, Marketing, Customer Outcomes, and our Partner Organization. 

If you are passionate about leading the product’s strategy, getting to know its customer and user personas, and developing the tools, content and campaigns that the company will use to introduce and sell this product to the market, this role is for you! 

What you get to do in this role:

Be the Voice of the Customer: 

• Build relationships with customers through early adopter programs, executive briefings, and more to understand their pain-points and vision. Demo and present at conferences and sales calls. Champion the customer to the rest of the product management, sales and marketing organization to influence strategic direction of the business. 

Develop Product Strategy: 

• Evaluate competitive and market data to develop a point of view on product priorities. Write business cases for investments and deliver these insights in senior level management meetings. 

Drive Go to Market Activities: 

• Work cross functionally with marketing, sales and the rest of the go-to-market team to define and execute release delivery plans for existing and new products. Develop core positioning and collateral for the product including enablement and training materials. 

Create and Grow Partnerships: 

• Work alongside inbound peers, and our partner org to evaluate and form technical and strategic partnerships which further the product team’s goals. Brief analysts to ensure comprehensive understanding of the product’s market position.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 8+ years of overall experience and 5+ years of outbound product management or product marketing experience in Source-to-Pay, Procure-to-Pay, Accounts Payable, or a related function, is preferred. Any finance practitioner with a demonstrated passion for growing and evolving their industry with technology should also apply. 

• Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with customers. 

• Think strategically, learn fast and communicate with impact. 

• Have demonstrated past experience defining paths to market for new products, applications or features as well as the successful execution of that go to market strategy. 

• Have experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, whitepapers, infographics, and videos. 

• Proven ability to influence cross-functional teams without formal authority. 

• Have demonstrated the ability to solve complex problems. 

• Be able to translate highly complex and detailed information into clear, salient, and digestible points