Full-Time
Office Service Representative 3
Canon Business Process Services
Managed workplace and document services
Compensation Overview
$23.21/hr
New York, NY, USA
In Person
 Clerical & Data Entry (1) |
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- A high school diploma or equivalent is required.
- At least 5 years of experience working in a mailroom or professional office environment is required.
- Thorough knowledge of metering, weighing, logging, and other shipping procedures is required.
- Proficiency in computer skills is required.
- Ability to perform complex functions of fax, scanning, metering, stamping, tracking, photocopying, and color-copying equipment and systems without supervisor guidance is required.
- Ability to work overtime and meet deadlines is required.
- Ability to regularly twist, turn, squat, bend, reach, lift, and remain seated, standing, or walking for prolonged periods is required.
- Ability to regularly lift and carry up to 20 pounds and move more than 50 pounds using a mail cart is required.
- Ability to occasionally lift up to 50 pounds, use hand and foot controls, and climb stairs is required.
- Receive, sort, and deliver incoming mail and packages according to assigned floors and established time frames.
- Wrap, seal, weigh, apply postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
- Prepare special outgoing interoffice pouches for client affiliates when applicable.
- Package and process outgoing overnight items such as Federal Express and UPS shipments, and log and deliver incoming overnight packages.
- Log incoming and outgoing items and review them for accuracy and completeness.
- Organize and distribute supplies, verify and log orders upon delivery, monitor copy-supply inventory, and maintain a neat supply area.
- Handle items for distribution to client employees, affiliates, dealers, and other recipients.
- Estimate runtime for small- to medium-sized photocopy jobs, check copies for quality and accuracy, produce bound copies, and deliver and collect copy jobs.
- Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and routine cleaning.
- Operate facsimile machines, send and receive facsimiles, maintain accurate fax logs, enter fax data for client chargebacks when appropriate, and generate activity and confirmation reports.
- Prepare monthly production and volume reports to measure productivity and prepare billing charges.
- Perform administrative duties including inserting, copying, photocopying, and faxing.
- Set up and maintain client kitchen areas and conference rooms, order food, and make coffee as directed.
- Provide reception services by answering telephones, taking messages, and greeting visitors as directed.
- Move boxes, supplies, or furniture and replace light bulbs as directed.
- Perform document scanning and prepare outgoing items for shipping.
- Learn new features and functionalities of copying machines, fax, scanning, and shipping equipment as introduced at the site.
- Perform additional duties as assigned.
- Strong customer service orientation, professional attitude, and professional appearance are expected.
- Ability to build customer relationships through proactive problem identification and resolution.
- Experience with photocopying, faxing, scanning, shipping, stamping, tracking systems, and color copying equipment.
Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.
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