Operations Supervisor

WE HELP MAKE YOUR WORLD A SAFER PLACE

Securitas Security Services is seeking an experienced, organized, and decisive Operations Supervisor – Mobile Operations & Dispatch to support our Mobile Security Operations throughout Massachusetts as part of our Northern New England portfolio.

Based out of our Wilmington, MA office, this position serves as a key operational leader during the evening and overnight hours.

This is not a traditional security officer or field-only supervisor position. It is a hands-on operations leadership role combining employee supervision, dispatch coordination, scheduling, incident response, fleet oversight, technology monitoring, administrative responsibilities, and client service.

The Operations Supervisor will help keep a geographically dispersed mobile workforce running effectively throughout the night while serving as a primary resource for officers, field supervisors, clients, and branch leadership.

Salary: $70,000 annually
Primary Schedule: Tuesday–Saturday, 6:00 PM–2:00 AM
Location: Wilmington, Massachusetts

Because Securitas operates 24/7, some flexibility is required for urgent operational needs, emergencies, and situations requiring supervisory support.

WHAT YOU’LL DO

Lead Evening & Overnight Operations

• Serve as a primary operational leader during evening and overnight hours.
• Supervise, coach, and support Mobile Field Supervisors and Mobile Security Officers.
• Provide clear direction to employees working independently across multiple client locations.
• Make real-time operational decisions involving staffing, service delivery, incidents, client concerns, and emergencies.
• Promote accountability, professionalism, safety, and consistent performance across the Mobile team.

Manage Dispatch & Field Activity

• Coordinate mobile patrol routes, dispatch activity, alarm responses, officer assignments, and emergency calls.
• Monitor field activity and adjust resources when priorities or conditions change.
• Ensure scheduled patrols, inspections, alarm responses, lock/unlock services, guard checks, and other client services are completed correctly and on time.
• Respond to call-outs and staffing issues and coordinate appropriate coverage.
• Maintain communication with mobile personnel throughout the shift.

Use Technology to Manage the Operation

This position works with multiple operational systems throughout the shift.

Responsibilities may include monitoring and utilizing:

• Workforce management and scheduling systems
• GPS and vehicle-monitoring platforms
• Mobile reporting applications
• Security camera systems
• Dispatch and communication platforms
• Incident and activity reporting systems

Candidates should be comfortable learning new technology and working across several systems at the same time.

Oversee Fleet Operations

• Maintain accountability for company patrol vehicles assigned to the Mobile operation.
• Monitor vehicle usage, condition, inspections, and safety compliance.
• Coordinate maintenance and repair needs.
• Review vehicle and driver activity using company monitoring systems.
• Address unsafe driving, vehicle concerns, and policy violations when necessary.

Support Clients & Service Quality

• Help ensure consistent service delivery across a diverse Massachusetts client portfolio.
• Respond professionally to client questions, concerns, and service issues.
• Conduct field inspections, quality assurance checks, and operational reviews.
• Investigate service failures and operational issues, determine root causes, and implement corrective action.
• Escalate significant incidents appropriately while maintaining clear communication with branch leadership.

Maintain Accurate Operational Records

• Review and maintain scheduling, payroll, employee, and operational documentation.
• Prepare and review reports, incident documentation, and client communications.
• Ensure information is accurate, complete, and submitted on time.
• Maintain compliance with company procedures, client requirements, licensing requirements, and applicable regulations.

WHAT WE’RE LOOKING FOR

We are looking for someone who can confidently run an operation when priorities change quickly.

A strong candidate will be able to:

• Manage multiple situations and competing priorities at the same time.
• Make sound decisions without needing constant direction.
• Communicate clearly with officers, supervisors, clients, and leadership.
• Hold employees accountable while maintaining a professional and supportive leadership style.
• Stay calm and organized when handling call-outs, incidents, emergencies, or unexpected changes.
• Use technology effectively to monitor personnel, vehicles, schedules, and security operations.
• Identify problems, determine what caused them, and take appropriate corrective action.
• Work effectively during evening and overnight hours.

EDUCATION & EXPERIENCE

Candidates should have a college degree and/or at least three years of relevant professional experience in one or more of the following areas:

• Personnel or operations management
• Security operations
• Dispatch or communications center operations
• Workforce scheduling
• Law enforcement
• Military leadership
• Emergency response coordination
• Transportation, logistics, or fleet operations
• Other related operational leadership experience

Additional relevant experience may be substituted for education on a year-for-year basis.

PREFERRED EXPERIENCE

We are especially interested in candidates with experience in:

• Mobile security or multi-site operations
• Supervising geographically dispersed employees
• Dispatch or communications center environments
• Multi-site scheduling and workforce management
• Managing call-outs and emergency staffing coverage
• Vehicle fleet management
• GPS or vehicle-monitoring technology
• Security cameras or remote monitoring systems
• Incident management and emergency response
• Overnight or 24/7 operations
• Client-facing operational management

Direct security-industry experience is valuable, but candidates with strong transferable experience from operations, logistics, transportation, public safety, military leadership, dispatch, facilities, or other 24/7 environments are also encouraged to apply.

KEY COMPETENCIES

Successful candidates should demonstrate:

• Strong leadership and supervisory ability
• Excellent organization and time management
• Strong attention to detail
• Sound judgment and decision-making
• Advanced problem-solving skills
• Ability to prioritize in a fast-moving environment
• Professional verbal and written communication
• Strong technology aptitude
• Accountability and follow-through
• Customer service and client relationship skills
• Ability to work independently
• Comfort making decisions during evening and overnight operations

WHAT SUCCESS LOOKS LIKE

In this position, success means that:

• Mobile officers know where they need to be and have the support they need to perform their jobs.
• Client services are completed accurately and on time.
• Call-outs and operational problems are addressed quickly.
• Vehicles are safe, maintained, and properly managed.
• Incidents are documented and escalated appropriately.
• Clients receive responsive, professional service.
• Leadership has accurate information about what happened throughout the shift.
• The Mobile operation remains organized even when unexpected situations arise.

WHY SECURITAS?

At Securitas, our core values are Integrity, Vigilance, and Helpfulness. These values guide how we support our employees, serve our clients, and protect people, property, and information.

Securitas offers:

• $70,000 annual salary
• Paid training
• Weekly pay
• Company benefits and employee programs
• Leadership experience within a large-scale security organization
• Exposure to operations, workforce management, fleet management, dispatch, technology, and client service
• Opportunities for continued professional growth

Benefit eligibility may vary based on employment status and applicable plan requirements.

If you are an experienced operations professional who enjoys solving problems, leading people, working with technology, and keeping a fast-moving operation organized, we encourage you to apply.

Securitas is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

#NorthernNE

Pay Range: $70,000/annually