IT Systems Administrator @ Kinaxis

IT Systems Administrator

Posted on 7/19/2023

INACTIVE

1,001-5,000 employees

Agile supply chain planning software

Company Overview

Kinaxis' mission is to deliver cutting-edge software that supports the ever-changing needs of the people who manage supply chains. The company has created an industry proven platform that combines human intelligence with AI and concurrent planning to help companies plan for any future, monitor risks and opportunities and respond at the pace of change.

Locations

Ottawa, ON, Canada

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Microsoft Azure

Communications

CategoriesNew

IT & Security

Requirements

Knowledge of ITSM processes and experience working with ticket systems
Experience with various monitoring tools to proactively monitor all aspects of the IT infrastructure
Experience with vendor management such as mobile carriers
Knowledge of RMM software to deploy automated jobs to endpoints and servers - scripting in various languages is considered highly desirable
Operational experience of High Availability and Disaster Recovery environments, such as load balancing, clusters, data replication, desktop imaging, and experience in a Storage Area Network environment with data replication
Proven ability to re-align priorities rapidly to meet evolving business requirements; experience working with in pre -established SLAs and management metrics
Experience with Vendor Management - relationship (Microsoft, ISP, Mobile Carriers, etc.)
Strong technical skills relevant to enterprise tools such as Windows OS, Mac OS, VPN, Okta, O365, Windows Server, RDP, cloud solutions, Active Directory, MDM, OS patch management, and strong troubleshooting skills
VM Ware, VCenter, ESXi working knowledge to support VDI (virtualization)
Relevant security and confidentiality thresholds (SOC2, CGRP, etc.), CCNA, MCSE, MS Azure certifications would be considered an asset
Knowledge of MDM solutions (MS Intune)
Knowledge of SSL Certificates, GPOs, Security Groups, Network Shares, Permissions, ADUC (organization and maintenance), DNS, DHCP, Azure AD, IAM solutions, SSO, automation, and integration
Knowledge of power automate/power apps an asset
Good understanding of back-up solutions (Veeam) and back up recovery
Knowledge of Change Requests and Root Cause analysis
Diploma in Computer Science, Information Systems, or demonstrated equivalent experience
Minimum 3 years' experience in a similar role managing medium/large infrastructure environments with Networking and Systems Administration experience; experience working in high tech environment is an asset
CCNA, MCSE, MS Azure, and ITIL V4 certifications would be considered an asset
Excellent team player and shows initiative and exercises good judgment
Strong verbal and written communication skills required

Responsibilities

Be the main point of contact for all Mobile phone questions and concerns. Along with Sr management actively manage the relationship with the carriers
Along with the SharePoint admin, help support power automate/power apps projects
Actively monitor system alerts for CPU usage, memory spikes, and disk space and take necessary action to prevent downtime
Prime in Corporate Systems for the onboarding and offboarding of mobile and applications managed by the team
Implement hardware and software solutions while having responsibility for its day-to-day operations
Work within our ITSM tool (ServiceNow) for ticket handling while adhering to ITIL Framework
Support our virtual environment users and help maintain our VDI infrastructure
Support IT infrastructure delivery activities to remote offices
Support back-end changes such as server maintenance I our production, development and test environments, as well as any AV back-end changes and integration
Support the mass deployment of updates/upgrades and be aware of OS/Software that is entering EOL and remediate accordingly
Responsible for regular log review and identifying any security risks to the service, and ensuring appropriate remedial actions are taken
Support the operations of IT infrastructure while following a strict change control and documentation process
Proactively ensure the reliability and availability of all infrastructure components
Create and maintain technical documentation for internal and external stakeholders
Assist the IT Architects with implementation and ongoing support of their designs
Point of escalation for the Service Desk team on L3 issues
Partner with teams across CIT and the business on other project and initiatives as needed

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

IT Systems Administrator

Job location: our office in Ottawa, Canada. We work in a hybrid model, therefore you will be expected to be in our office 3-days per week.

About the team

Reporting to the Manager, Corporate Systems, the System Administrator is responsible for supporting the Corporate IT infrastructure with specific emphasis on building and delivering systems and connectivity to the business. The System Administrator will diagnose issues impacting servers and applications and will be responsible for the overall delivery of those services.

An exceptional team player with strong communication and collaboration skills, the System Administrator will partner with team members within Corporate IT and across the business to meet key strategic initiatives related to IT infrastructure.

What you will do

Key Responsibilities

Be the main point of contact for all Mobile phone questions and concerns. Along with Sr management actively manage the relationship with the carriers.
Along with the SharePoint admin, help support power automate/power apps projects.
Actively monitor system alerts for CPU usage, memory spikes, and disk space and take necessary action to prevent downtime.
Prime in Corporate Systems for the onboarding and offboarding of mobile and applications managed by the team
Implement hardware and software solutions while having responsibility for its day-to-day operations.
Work within our ITSM tool (ServiceNow) for ticket handling while adhering to ITIL Framework.
Support our virtual environment users and help maintain our VDI infrastructure
Support IT infrastructure delivery activities to remote offices.
Support back-end changes such as server maintenance I our production, development and test environments, as well as any AV back-end changes and integration.
Support the mass deployment of updates/upgrades and be aware of OS/Software that is entering EOL and remediate accordingly.
Responsible for regular log review and identifying any security risks to the service, and ensuring appropriate remedial actions are taken.
Support the operations of IT infrastructure while following a strict change control and documentation process.
Proactively ensure the reliability and availability of all infrastructure components.
Create and maintain technical documentation for internal and external stakeholders.
Assist the IT Architects with implementation and ongoing support of their designs.
Point of escalation for the Service Desk team on L3 issues.
Partner with teams across CIT and the business on other project and initiatives as needed

What we are looking for

Role Specific Skills and experience

Knowledge of ITSM processes and experience working with ticket systems.
Experience with various monitoring tools to proactively monitor all aspects of the IT infrastructure.
Experience with vendor management such as mobile carriers
Knowledge of RMM software to deploy automated jobs to endpoints and servers – scripting in various languages is considered highly desirable.
Operational experience of High Availability and Disaster Recovery environments, such as load balancing, clusters, data replication, desktop imaging, and experience in a Storage Area Network environment with data replication.
Proven ability to re-align priorities rapidly to meet evolving business requirements; experience working with in pre -established SLAs and management metrics.
Experience with Vendor Management – relationship (Microsoft, ISP, Mobile Carriers, etc.)
Strong technical skills relevant to enterprise tools such as Windows OS, Mac OS, VPN, Okta, O365, Windows Server, RDP, cloud solutions, Active Directory, MDM, OS patch management, and strong troubleshooting skills.
VM Ware, VCenter, ESXi working knowledge to support VDI (virtualization)
Relevant security and confidentiality thresholds (SOC2, CGRP, etc.), CCNA, MCSE, MS Azure certifications would be considered an asset.
Knowledge of MDM solutions (MS Intune)
Knowledge of SSL Certificates, GPOs, Security Groups, Network Shares, Permissions, ADUC (organization and maintenance), DNS, DHCP, Azure AD, IAM solutions, SSO, automation, and integration.
Knowledge of power automate/power apps an asset
Good understanding of back-up solutions (Veeam) and back up recovery.
Knowledge of Change Requests and Root Cause analysis.

Primary Skills and Qualifications

Diploma in Computer Science, Information Systems, or demonstrated equivalent experience.
Minimum 3 years’ experience in a similar role managing medium/large infrastructure environments with Networking and Systems Administration experience; experience working in high tech environment is an asset
CCNA, MCSE, MS Azure, and ITIL V4 certifications would be considered an asset.
Excellent team player and shows initiative and exercises good judgment.
Strong verbal and written communication skills required.

What we have to offer

Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/.

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.