Full-Time
Customer Support Specialist
Confirmed live in the last 24 hours
Sign In Enterprise
11-50 employees
Cloud-based visitor and identity management software
Entry, Junior
St. Petersburg, FL, USA
Hybrid position requires in-office presence.
- Certificate or degree in technology or computer science
- 1+ years in a support, customer service or technical analyst role
- Ability to think critically and analytically
- Ability to multi-task in a SUPER fast paced environment
- Willingness and passion to quickly learn skills and knowledge that you don’t currently possess
- Strong leadership skills
- Desire to be the best at what you do and a part of something bigger than yourself
- Passion for training clients on how to use technology
- Be the first line of response and the last line of resolution
- See the world through the lens of a customer
- Work with business development and the product team to find bugs and squash them
- Respond to customers in a meaningful and quick manner
- Manage outages and advocate the impact internally
- Kill the notion that there’s a PEBMAC (Problem Exists Between Machine And Client) error
- Teach and mentor clients on how to use our products better
- Eat pressure like it’s spinach
- Quick learner and a strong attention to detail for support case documentation
- Contribute to the SIE knowledge base
- Know when to own issues and when to escalate them
- Become a learning machine with the notion of understanding SIE and everything that surrounds it
- Establish an industry leading-low churn rate
Sign In Enterprise specializes in visitor management solutions that operate in the cloud-based software market. The company provides tools for managing visitors, employees, and contractors, catering to various sectors such as corporate offices, manufacturing plants, and educational institutions. Their software enhances security, ensures compliance, and improves workplace experiences through real-time analytics and customizable features. Unlike competitors, Sign In Enterprise focuses on reducing risk and empowering users with tailored solutions. The company operates on a subscription-based model, allowing clients to scale their services as needed while benefiting from exceptional customer support.
Company Stage
Series A
Total Funding
$13M
Headquarters
Saint Petersburg, Florida
Founded
2015
Simplify's Take
What believers are saying
- Growing demand for hybrid workplace solutions boosts Sign In Enterprise's market potential.
- Rising importance of health and safety compliance increases demand for their VMS.
- Increased focus on data privacy necessitates robust security features, aligning with their offerings.
What critics are saying
- Emerging startups with innovative features at lower costs threaten market share.
- Evolving data privacy regulations may require costly compliance updates.
- Economic downturns in client industries could reduce spending on software.
What makes Sign In Enterprise unique
- Sign In Enterprise offers advanced multi-layered screening and approvals for security.
- The platform provides real-time analytics and customizable features for tailored solutions.
- Sign In Enterprise's API-driven platform supports complex security and compliance challenges.
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