Full-Time
Customer Support Specialist
Updated on 11/15/2024
Sign In Enterprise
11-50 employees
Cloud-based visitor and identity management solutions
Junior
St. Petersburg, FL, USA
Hybrid position requiring in-office presence.
- Certificate or degree in technology or computer science
- 1+ years in a support, customer service or technical analyst role
- Ability to think critically and analytically
- Ability to multi-task in a SUPER fast paced environment
- Willingness and passion to quickly learn skills and knowledge that you don’t currently possess
- Strong leadership skills
- Desire to be the best at what you do and a part of something bigger than yourself
- Passion for training clients on how to use technology
- Be the first line of response and the last line of resolution
- See the world through the lens of a customer
- Work with business development and the product team to find bugs and squash them
- Respond to customers in a meaningful and quick manner
- Manage outages and advocate the impact internally
- Kill the notion that there’s a PEBMAC (Problem Exists Between Machine And Client) error
- Teach and mentor clients on how to use our products better
- Eat pressure like it’s spinach
- Quick learner and a strong attention to detail for support case documentation
- Contribute to the SIE knowledge base
- Know when to own issues and when to escalate them
- Become a learning machine with the notion of understanding SIE and everything that surrounds it
- Establish an industry leading-low churn rate
Sign In Enterprise specializes in visitor management solutions that operate in the cloud-based software market. Their software helps organizations manage visitors, employees, and contractors across various locations, catering to sectors like corporate offices, manufacturing plants, and educational institutions. The software provides real-time analytics and customizable features, allowing businesses to enhance security, ensure compliance, and improve workplace experiences. Unlike many competitors, Sign In Enterprise focuses on reducing risk and empowering users through tailored solutions. Their goal is to optimize operations for modern organizations while generating revenue through a subscription-based model that allows for scalability and exceptional customer service.
Company Stage
Series A
Total Funding
$13M
Headquarters
Saint Petersburg, Florida
Founded
2015
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- The company's advanced cloud-based solutions are revolutionizing workplace management, making it an attractive place for tech-savvy professionals.
- Exceptional customer service and a focus on client retention provide a stable and supportive work environment.
- The ability to work on innovative solutions that enhance security and compliance can be highly rewarding for employees.
What critics are saying
- The competitive landscape of cloud-based visitor management solutions requires continuous innovation to stay ahead.
- Reliance on a subscription-based model means that economic downturns could impact client renewals and revenue.
What makes Sign In Enterprise unique
- Sign In Enterprise's focus on real-time analytics and customizable features allows businesses to tailor the software to their specific needs, setting them apart from competitors.
- Their emphasis on reducing risk and enhancing security through innovative solutions makes them a preferred choice for organizations with stringent compliance requirements.
- The subscription-based model ensures a steady revenue stream and scalability, unlike competitors who may rely on one-time sales or less flexible pricing structures.
Help us improve and share your feedback! Did you find this helpful?