Senior Paralegal / Telecom Regulatory Compliance Manager
Confirmed live in the last 24 hours

5,001-10,000 employees

Customer engagement platform & developer of communications APIs
Company Overview
Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.
Data & Analytics

Company Stage


Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote in USA
Experience Level
Desired Skills
Legal & Compliance
  • A bachelor’s degree or equivalent experience
  • 8+ years in a paralegal or compliance manager role, with 3+ years experience specifically with telecommunications regulatory compliance-related work
  • Experience reviewing procurement agreements
  • Strong program and project management skills and the ability to juggle multiple projects at any given time
  • Strong people skills and ability to work with different stakeholders on a global basis
  • Experience identifying and recommending process improvements
  • Outstanding communication skills, both written and verbal, and strong attention to detail
  • Ability to manage a high volume of work in a fast-paced, ever-changing environment
  • Project manage multiple complex regulatory compliance initiatives across multiple stakeholders from start to finish
  • Serve as the first point of contact to review and respond to regulatory inquiries, requests for information, and audits in a timely manner and coordinate with internal legal colleagues and stakeholders on these responses, as necessary
  • Ensure Twilio adheres to its regulatory reporting requirements, which includes performing quality assurance checks prior to submitting reports to regulators and serving as an escalation point to the business for complex regulatory reporting requests
  • Perform a variety of legal research and due diligence regarding telecommunications licensing and regulatory compliance requirements in specific countries, including conducting compliance gap analyses to determine non-compliance risks
  • Track the status of all regulatory compliance initiatives and gap analyses across the Communications Business Unit and ensure they are kept accurate and up-to-date at a regular cadence
  • Liaise with outside counsel on regulatory compliance initiatives and summarize outside counsel’s recommendations in a manner that is tailored to Twilio’s compliance needs and posture
  • Review and negotiate a variety of procurement agreements (e.g., software agreements, services agreements, event agreements, marketing agreements), as needed
  • Identify areas for, devise, and assist in implementing process improvements to unlock efficiencies
  • Manage internal budgets and invoicing related to regulatory compliance-related legal work
  • Provide support on a variety of ad-hoc operational projects and tasks
Desired Qualifications
  • Enjoys being the go-to process expert
  • Ability to read and write in French is a plus
  • A strong knack for using and analyzing data to make data-driven decisions
  • Good sense of humor, disdain for drama, interest for learning new things, and desire to get things done