Full-Time

Desktop Engineer

Confirmed live in the last 24 hours

D.A. Davidson

D.A. Davidson

Financial advisory for lower middle market firms

Financial Services
Consulting

Mid, Senior

Great Falls, MT, USA

Required Skills
Communications
Management
Customer Service
Requirements
  • Advanced knowledge of Microsoft operating systems and related components
  • Maintain and obtain Microsoft Certified Professional (MCP) for end-points / Desktops
  • Experience building performance baselines across end user computing devices
  • Experience with Windows operating systems and enterprise management
  • Ability to manage escalated issues to diagnosis hardware and operating system issues
  • Experience working with imaging and cloning systems
  • Bachelor’s degree in Computer Science, related field
  • 3+ years (or 7+ years without a degree) of experience with duties listed above
  • Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone
  • Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels
  • Experience working in a team-oriented, collaborative environment
  • Highly self-motivated and self-directed
  • Organized and detail oriented
Responsibilities
  • Provide advanced technical support for end-users, resolving hardware and software issues in accordance with established SLAs
  • Establish and proactively monitor a baseline of workstation performance and security configuration
  • Mature framework and tools for assessing desktop and laptop performance
  • Review and document compatibility of software installed on workstations across the environment
  • Review hardware lifecycles with vendors and ensure internal refresh procedure is followed
  • Oversee lifecycle and plan of desktop/laptop hardware
  • Oversee lifecycle and plan of workstation hardware including IT asset management components
  • Proactively monitor hardware and performance on workstations as new software and patches are implemented into the environment
  • Collaborate with other IT teams and vendors to escalate and resolve complex technical problems, including network and system administrators
  • Work with Systems team to mature security configuration, imaging and build process
  • Manage the deployment and updates of software applications across physical and virtual workstation environments
  • Ensure compliance with licensing agreements and coordinate software license tracking
  • Provide hands-on support and guidance with hardware currently deployed across DA Davidson
  • Mature incident and problem management practices around workstation performance-related issues
  • Deploy and maintain performance monitoring tools for use on workstations

Davidson Capital Advisors provides a supportive work environment that encourages a unique servant leadership approach, aligning the interests of customers, the company, and shareholders. Specializing in investment banking for lower middle market companies, it fosters a culture where strategic planning and financial steadiness are paramount, offering employees a stable and ethically driven career path in the financial sector.

Company Stage

N/A

Total Funding

N/A

Headquarters

Charlotte, North Carolina

Founded

2014

Growth & Insights
Headcount

6 month growth

NaN%

1 year growth

NaN%

2 year growth

NaN%