Duties:

• Provide advanced technical support for end-users, resolving hardware and software issues in accordance with established SLAs.
• Establish and proactively monitor a baseline of workstation performance and security configuration.
• Mature framework and tools for assessing desktop and laptop performance.
• Review and document compatibility of software installed on workstations across the environment.
• Review hardware lifecycles with vendors and ensure internal refresh procedure is followed. Oversee lifecycle and plan of desktop/laptop hardware
• Oversee lifecycle and plan of workstation hardware including IT asset management components.
• Proactively monitor hardware and performance on workstations as new software and patches are implemented into the environment.
• Collaborate with other IT teams and vendors to escalate and resolve complex technical problems, including network and system administrators.
• Work with Systems team to mature security configuration, imaging and build process.
• Manage the deployment and updates of software applications across physical and virtual workstation environments.
• Ensure compliance with licensing agreements and coordinate software license tracking.
• Provide hands on support and guidance with hardware currently deployed across DA Davidson. Seems duplicative of the first bullet, suggest removing.
• Mature incident and problem management practices around workstation performance related issues.
• Deploy and maintain performance monitoring tools for use on workstations.

Qualifications:

• Advanced knowledge of Microsoft operating systems and related components.
• Maintain and obtain Microsoft Certified Professional (MCP) for end-points / Desktops
• Experience building performance baselines across end user computing devices.
• Experience with Windows operating systems and enterprise management
• Ability to manage escalated issues to diagnosis hardware and operating system issues
• Experience working with imaging and cloning systems
• Bachelor’s degree in Computer Science, related field.
• 3+ years (or 7+ years without a degree) of experience with duties listed above.
• Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone
• Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels.
• Experience working in a team-oriented, collaborative environment.
• Highly self-motivated and self-directed
• Organized and detail oriented.

What we offer:

• Competitive salary plus excellent benefits and perks including, but not limited to:
• Medical, Dental and Vision
• Company 401(k)and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Paid holidays
• Professional Development Opportunities
• Tuition Reimbursement ($15,000 lifetime cap)
• Charitable gift-matching program
• Davidson Day of Giving - Our tradition of positively impacting communities in which we live and work.