Senior Account Manager

Make a difference. Be happy. Grow your career.

The Senior Account Manager serves as a trusted partner to existing and prospective Nordic clients and is responsible for leading and/or partnering on staff augmentation sales. The role includes building strong relationships, identifying and managing staff augmentation opportunities, and strategically expanding Nordic’s staff augmentation business. This position is a critical part of the Nordic sales team and serves as a central point of contact for clients in addressing staffing-related challenges in the spirit of Nordic’s Maxims.

Key Responsibilities

The Senior Account Manager will have the following key responsibilities which include, but are not limited to:

• Working independently to manage and grow a staff augmentation book of business including developing and executing sales strategies, proposing different staffing approaches, negotiating price, and carefully managing client concerns or escalations
• Understanding the business line strategy and goals set and implementing strategies to achieve them
• Creating and maintaining exceptional relationships with key client stakeholders and internal partners to serve as primary client contact for all staff augmentation needs
• Running point on the staff augmentation needs of existing clients as part of a client account team led by a Client Partner Executive
• Running point on the staff augmentation needs of new clients as part of a new business pursuit team led by a Solution Executive
• Pursuing new staff augmentation business at prospective or former clients to grow Nordic’s market share for the staffing business
• Contributing to the development and execution of marketing and sales campaigns
• Preparing for and leading client meetings and presentations, both in-person and virtual
• Participating in the creation of proposals in response to client RFP and staff augmentation requests
• Tailoring staffing solutions leveraging healthcare industry insights, client strategic and tactical goals, and Nordic’s services and solution offerings
• Identifying client needs and responding attentively to inbound client staff augmentation requests, providing excellent customer service through creative problem solving in addition to timely and professional communication
• Identifying opportunities to pivot staffing requests to other Nordic solutions
• Collaborating with delivery team members to align consultants to the right opportunity, ensuring client requirements are met
• Positioning resumes and sharing tailored insights with client based on the consultant and opportunity​
• Preparing consultants for interviews
• Monitoring customer satisfaction and consultant performance
• Coordinating with internal partners to ensure satisfactory consultant onboarding for our clients
• Developing and complying with internal processes to maintain relevant customer details such as: staff augmentation opportunities, client contacts, and communications

• Assisting with and attending Nordic special events and conferences at Corporate office or other locations
• Collaborating with internal team members to continually enhance operational processes to improve business operations, client experience, and operational efficiency
• Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary
• Remaining flexible to ever changing client requests and prioritizing accordingly
• Sharing and developing best practices across teams for CRM, communication, and other business processes
• Communicating in a timely manner to resolve customer requests and needs

Skills and Experience

• Bachelor’s degree or equivalent experience
• 5+ years of customer service and/or sales experience
• Healthcare industry experience strongly preferred
• Experience with EHR and/or ERP platforms strongly preferred such as:
  • EHR: Epic, Oracle Health, MEDITECH
  • ERP: Infor, Workday
• Demonstrated success in account management and business development for existing clients and new business
• Experience utilizing a strong customer service attitude and skill set
• Excellent communication skills, written and verbal

• Solution-oriented mindset with demonstrated problem solving, critical thinking, and negotiation skills
• Strong attention to detail and ability to organize and prioritize tasks
• Demonstrated personal drive and “fire in the belly” willingness to proactively reach out to establish new relationships and deepen existing relationships
• Demonstrated adaptability, willingness to learn and be coached, and quickly apply knowledge to the role
• Must demonstrate and embody Nordic’s Maxims
• Ability to work well under pressure and within time constraints
• Ability to work independently as well as within a team environment
• Fluent with Microsoft Office 365 toolset, including Outlook, PowerPoint, Word, and Excel

Additional details

• Willingness to travel up to 40% of the time
• Availability to work occasional nights and weekends as business needs arise