Full-Time

Senior Account Manager

Posted on 10/31/2024

Nordic

Nordic

Consulting
Healthcare

Senior

Remote in USA

Category
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Marketing
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Bachelor’s degree or equivalent experience
  • 5+ years of customer service and/or sales experience
  • Healthcare industry experience strongly preferred
  • Experience with EHR and/or ERP platforms strongly preferred such as: EHR: Epic, Oracle Health, MEDITECH; ERP: Infor, Workday
  • Demonstrated success in account management and business development for existing clients and new business
  • Experience utilizing a strong customer service attitude and skill set
  • Excellent communication skills, written and verbal
  • Solution-oriented mindset with demonstrated problem solving, critical thinking, and negotiation skills
  • Strong attention to detail and ability to organize and prioritize tasks
  • Demonstrated personal drive and “fire in the belly” willingness to proactively reach out to establish new relationships and deepen existing relationships
  • Demonstrated adaptability, willingness to learn and be coached, and quickly apply knowledge to the role
  • Must demonstrate and embody Nordic’s Maxims
  • Ability to work well under pressure and within time constraints
  • Ability to work independently as well as within a team environment
  • Fluent with Microsoft Office 365 toolset, including Outlook, PowerPoint, Word, and Excel
  • Willingness to travel up to 40% of the time
  • Availability to work occasional nights and weekends as business needs arise
Responsibilities
  • Working independently to manage and grow a staff augmentation book of business including developing and executing sales strategies, proposing different staffing approaches, negotiating price, and carefully managing client concerns or escalations
  • Understanding the business line strategy and goals set and implementing strategies to achieve them
  • Creating and maintaining exceptional relationships with key client stakeholders and internal partners to serve as primary client contact for all staff augmentation needs
  • Running point on the staff augmentation needs of existing clients as part of a client account team led by a Client Partner Executive
  • Running point on the staff augmentation needs of new clients as part of a new business pursuit team led by a Solution Executive
  • Pursuing new staff augmentation business at prospective or former clients to grow Nordic’s market share for the staffing business
  • Contributing to the development and execution of marketing and sales campaigns
  • Preparing for and leading client meetings and presentations, both in-person and virtual
  • Participating in the creation of proposals in response to client RFP and staff augmentation requests
  • Tailoring staffing solutions leveraging healthcare industry insights, client strategic and tactical goals, and Nordic’s services and solution offerings
  • Identifying client needs and responding attentively to inbound client staff augmentation requests, providing excellent customer service through creative problem solving in addition to timely and professional communication
  • Identifying opportunities to pivot staffing requests to other Nordic solutions
  • Collaborating with delivery team members to align consultants to the right opportunity, ensuring client requirements are met
  • Positioning resumes and sharing tailored insights with client based on the consultant and opportunity​
  • Preparing consultants for interviews
  • Monitoring customer satisfaction and consultant performance
  • Coordinating with internal partners to ensure satisfactory consultant onboarding for our clients
  • Developing and complying with internal processes to maintain relevant customer details such as: staff augmentation opportunities, client contacts, and communications
  • Assisting with and attending Nordic special events and conferences at Corporate office or other locations
  • Collaborating with internal team members to continually enhance operational processes to improve business operations, client experience, and operational efficiency
  • Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary
  • Remaining flexible to ever changing client requests and prioritizing accordingly
  • Sharing and developing best practices across teams for CRM, communication, and other business processes
  • Communicating in a timely manner to resolve customer requests and needs

Company Stage

Acquired

Total Funding

N/A

Headquarters

N/A

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for real-time analytics boosts Nordic's market potential.
  • Cloud-based solutions trend aligns with Nordic's strategic initiatives.
  • New leadership under Don Hodgson may drive fresh growth strategies.

What critics are saying

  • Leadership transition to Don Hodgson may cause strategic instability.
  • Integrating CHA's platform with existing EHRs poses potential implementation challenges.
  • Dependence on cloud providers like Microsoft Azure and AWS introduces service change risks.

What makes Nordic unique

  • Nordic's partnership with CHA enhances decision-making with real-time analytics at point-of-care.
  • Cloud Innovation Lab positions Nordic to lead in healthcare digital transformation.
  • Nordic's ERP expertise, bolstered by Workday partnership, offers integrated financial and HR solutions.

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