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The Senior Account Manager serves as a trusted partner to existing and prospective Nordic clients and is responsible for leading and/or partnering on staff augmentation sales. The role includes building strong relationships, identifying and managing staff augmentation opportunities, and strategically expanding Nordic’s staff augmentation business. This position is a critical part of the Nordic sales team and serves as a central point of contact for clients in addressing staffing-related challenges in the spirit of Nordic’s Maxims.
Key Responsibilities
The Senior Account Manager will have the following key responsibilities which include, but are not limited to:
- Working independently to manage and grow a staff augmentation book of business including developing and executing sales strategies, proposing different staffing approaches, negotiating price, and carefully managing client concerns or escalations
- Understanding the business line strategy and goals set and implementing strategies to achieve them
- Creating and maintaining exceptional relationships with key client stakeholders and internal partners to serve as primary client contact for all staff augmentation needs
- Running point on the staff augmentation needs of existing clients as part of a client account team led by a Client Partner Executive
- Running point on the staff augmentation needs of new clients as part of a new business pursuit team led by a Solution Executive
- Pursuing new staff augmentation business at prospective or former clients to grow Nordic’s market share for the staffing business
- Contributing to the development and execution of marketing and sales campaigns
- Preparing for and leading client meetings and presentations, both in-person and virtual
- Participating in the creation of proposals in response to client RFP and staff augmentation requests
- Tailoring staffing solutions leveraging healthcare industry insights, client strategic and tactical goals, and Nordic’s services and solution offerings
- Identifying client needs and responding attentively to inbound client staff augmentation requests, providing excellent customer service through creative problem solving in addition to timely and professional communication
- Identifying opportunities to pivot staffing requests to other Nordic solutions
- Collaborating with delivery team members to align consultants to the right opportunity, ensuring client requirements are met
- Positioning resumes and sharing tailored insights with client based on the consultant and opportunity
- Preparing consultants for interviews
- Monitoring customer satisfaction and consultant performance
- Coordinating with internal partners to ensure satisfactory consultant onboarding for our clients
- Developing and complying with internal processes to maintain relevant customer details such as: staff augmentation opportunities, client contacts, and communications
- Assisting with and attending Nordic special events and conferences at Corporate office or other locations
- Collaborating with internal team members to continually enhance operational processes to improve business operations, client experience, and operational efficiency
- Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary
- Remaining flexible to ever changing client requests and prioritizing accordingly
- Sharing and developing best practices across teams for CRM, communication, and other business processes
- Communicating in a timely manner to resolve customer requests and needs
Skills and Experience
- Bachelor’s degree or equivalent experience
- 5+ years of customer service and/or sales experience
- Healthcare industry experience strongly preferred
- Experience with EHR and/or ERP platforms strongly preferred such as:
- EHR: Epic, Oracle Health, MEDITECH
- ERP: Infor, Workday
- Demonstrated success in account management and business development for existing clients and new business
- Experience utilizing a strong customer service attitude and skill set
- Excellent communication skills, written and verbal
- Solution-oriented mindset with demonstrated problem solving, critical thinking, and negotiation skills
- Strong attention to detail and ability to organize and prioritize tasks
- Demonstrated personal drive and “fire in the belly” willingness to proactively reach out to establish new relationships and deepen existing relationships
- Demonstrated adaptability, willingness to learn and be coached, and quickly apply knowledge to the role
- Must demonstrate and embody Nordic’s Maxims
- Ability to work well under pressure and within time constraints
- Ability to work independently as well as within a team environment
- Fluent with Microsoft Office 365 toolset, including Outlook, PowerPoint, Word, and Excel
Additional details
- Willingness to travel up to 40% of the time
- Availability to work occasional nights and weekends as business needs arise