Full-Time
Ptw – Application
Sales, Player Support
Posted on 6/18/2024
PTW
1,001-5,000 employees
Gaming services including localization and quality assurance
No salary listed
Senior
No H1B Sponsorship
Remote in UK
Remote work is available anywhere in Europe, but candidates in the UK may be preferred.
- Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations
- Knowledge of Player/Customer Support Management either within business development, account management or operations with a large network of Player Support contacts in the gaming industry
- Proven track record of exceeding targets through building strong client relationships or significant experience of selecting and managing outsourced vendors in the games industry, or alternatively fintech, new gen technologies, or social media sectors
- Refined communication skills across all communication channels with the proven ability to work largely unaided in detecting, qualifying, and closing new business
- Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools
- Effective time management and must be comfortable working at senior executive contact levels
- Must be self-motivated and able to operate in a remote environment whilst traveling when required
- Must have dedicated workspace if working from home
- Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills
- Ability to forecast opportunities, be self-motivated, organised, with a passion for gaming
- Generating new business / large new logo business across Europe focussing on player/customer support and community management solutions
- Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking
- Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc.
- Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client
- Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets
- Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers
- Act as Key Account Manager for selected customers, managing the relationship with the client, customer review meetings and participating in the communications with the client and handing over to our Client Partnership Management team
- A network of gaming industry contacts would be valuable
- An organised individual with a passion for gaming is advantageous
- Highly Attractive basic salary
- Working with people creating cutting edge interactive entertainment
- Excellent OTE with % based commission package
- Group pension scheme and death in service benefit
- Dynamic and entrepreneurial culture
- Video games focused environment
- The opportunity to work with video games pioneers creating cutting edge interactive entertainment
- Relocation Assistance
PTW provides a range of services for the gaming and technology sectors, including co-development, live operations, localization, and quality assurance. Their localization service adapts game content for different languages and cultures, while their testing services ensure games are engaging and free of bugs. PTW also offers audio production through its subsidiary, SIDE, which specializes in voice casting and direction. The company aims to deliver high-quality, tailored solutions that help clients achieve their goals efficiently.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Larkspur, California
Founded
1994
Simplify's Take
What believers are saying
- Rebranding as Side unifies PTW's global operations, enhancing brand cohesion and service delivery.
- Acquisitions of Ghostpunch Games and Vibe Avenue expand PTW's development and audio capabilities.
- Launch of RESOLVE boosts player support with efficient, multilingual neural machine translation.
What critics are saying
- Rebranding to Side may confuse existing clients, affecting retention and brand loyalty.
- Acquisitions could strain PTW's resources if integration challenges arise.
- RESOLVE's adoption may falter if it fails to meet diverse linguistic needs.
What makes PTW unique
- PTW excels in localization, adapting game content for diverse languages and cultures.
- SIDE, PTW's subsidiary, offers 25 years of expertise in high-quality audio production.
- PTW's AI-driven services enhance game development with innovative dataset creation and QA automation.
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Benefits
Performance Bonus
Company News
PTW, a 30-year-old game developer services firm, has rebranded as Side, bringing its various brands under one brand identity.PTW started out in 1994 as Pole To Win, but it has since accummulated more than 40 studios around the world with brands including 1518 Studios, Ghostpunch Games, PTW, and Side.Although the brand is familiar to the gaming industry as a leader in audio services, Side now takes on a new meaning, symbolizing the company’s commitment to delivering cutting-edge solutions side-by-side with its global partners across a wider range of specialisms.“For years now, our company has operated as one team, with one vision driving how we do business – I’m proud that all our employees are now united under one banner,” said Deborah Kirkham, CEO of Side, in a statement. “The new brand symbolizes our commitment to delivering innovative, tailored solutions that drive our partners’ successes around the world.”Through the rebranding, Side will present its range of services through a collaborative lens, leveraging the strengths of each business unit cohesively to deliver best-in-class storytelling to customers and ultimately, players. At the core of the rebrand is the promise to infuse technology with human ingenuity across all Side solutions.Side emerges following a year of growth and expansion as the industry leader for game development services. This includes its recent acquisition of Ghostpunch Games, the establishment of its fifth North American studio in Charleston, North Carolina, and the expansion of its international presence with newly expanded studio operations in Braga, Portugal.With over 40 studios in 15 countries worldwide, Side’s industry-leading services include codev, art production, localization, audio production, quality assurance, localization QA, player support, community management and datasets.“We’re a client-driven company, through and through; being on your side of the game is in our DNA,” said Kaley Hurst, chief revenue officer at Side, in a statement. “This rebrand is the amalgamation of years of organic and inorganic growth, strategic planning for the future, and the realization that we are stronger together – in both brand and values.”Side will exhibit at Game Developers Conference (GDC) at Booth S1635 from March 19 to March 21 in San Francisco. In addition to the new branding, the company will showcase its full range of game development services.In 1994, Kozo Matsumoto, Mitsutaka Motoshige, and Tamiyoshi Tachibana formed Japan’s first video game quality assurance company: Pole To Win, or PTW
PTW has acquired Ghostpunch Games for $13 million. PTW CEO Deborah Kirkham highlighted the deal's potential to enhance development services and integrate AI-based QA automation and generative art technology. Ghostpunch's leadership will see changes, with Hugh Falk becoming site head at PTW's Ft. Lauderdale office and Alejandro Garcia-Tunon as director of co-development. Rick Daniels and Devon Browne will also take on new roles within PTW.
FT. LAUDERDALE, Fla.-(BUSINESS WIRE)-Today, PTW announced their intent to acquire the assets and business of Ghostpunch Games, an independent game development studio based in South Florida.
GamesBeat Next unites gaming industry leaders for exceptional content, networking, and deal-making opportunities. Join us on Oct 23-24 in San Francisco. Register NowPTW‘s Side division has acquired Vibe Avenue, an award-winning interactive music and sound studio, for $1.46 million. The Montreal-based studio will be rebranded as Side Montreal and will bring sound design, music composition, and soundtrack production expertise to Side’s existing audio offerings. PTW, formerly known as Pole To Win, is a big game services firm based in Japan. It has 6,000 people.The deal, which was finalized today, marks an important milestone in PTW’s growth strategy. By acquiring Vibe Avenue, PTW aims to bring on board top-notch talent while expanding its service portfolio
Game service provider PTW has announced the launch of neural machine translation service RESOLVE.RESOLVE helps player support teams manage unexpected gaps or volume spikes, creating timely resolutions of player issues and inquiries regardless of language, helping teams maximise productivity while maintaining service levels.“As part of our mission to build technology-driven solutions to problems throughout our industry, we created a platform that addresses many of the player support pain points our clients have repeatedly voiced,” said PTW CEO Deborah Kirkham. “With RESOLVE, we now offer flexible, cost-efficient machine translation for multilingual player support, with features that check all the boxes - it’s a game changing solution.”Player support is a vital aspect of the games industry, but one that can face significant challenges. With many mobile games attracting worldwide and multicultural player bases, gamemakers, especially smaller and independent ones, may struggle to offer effective customer support. PTW hopes that RESOLVE can help alleviate this issue, increasing customer satisfaction and helping developers identify and resolve any issues faced by players.RESOLVE can also be used on either an interim or permanent bases, giving game makers the tools necessary to leverage their own resources to scale hiring as needed in low volume situations.The importance of customer satisfaction“RESOLVE was developed from the ground up by our engineering and localization experts, who are innately familiar with the challenges our clients face - this solution is not only scalable, but it’s efficient and can bring immediate cost savings,” said PTW senior director of player support Neil Long.Customer support, despite its importance to the structure of many games companies, is often overlooked in favour of departments more directly involved with game development. PTW hopes that RESOLVE can help companies cut down on the cost of offering this service while still improving efficiency, allowing them to devote more money to development.We discussed the importance of customer support on the official Pocketgamer.biz podcast earlier this month