Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Requirements
Job Overview
Police Communications Officers (PCO) and Police Communications Specialists (PCS) (both Communications Dispatchers) who are responsible for answering emergency and non-emergency calls for service, dispatching these calls, initiating EMS responses, monitoring alarm systems, and working the customer service desk, staff the Georgetown University Police Communications Center. Incumbent for this positions answers calls from the public regarding all types of emergencies, ranging from crimes being committed to various kinds of university community needs. Dispatchers work shifts including days, nights, weekends and holidays. The job requires significant knowledge, skill and abilities in responding to citizens’ needs and the dispatching of police officers in calls for service. The work can be fast paced, time critical, stressful and demanding, and requires good communication skills, the ability to multi-task, and resource management skills. They may work alone or be partnered with another Communications Officer or Specialist with little supervision. When dealing with callers, Communications Specialists must remain calm and collected while displaying good communications skills. They also need to prioritize calls, depending on the level of emergency. Communications Specialists are CPR, NCIC, APCO, and Public Safety Telecommunicator certified through APCO, and Incident Command certified through FEMA, at a minimum.
Work Interactions
The Communications Specialist works in the Police Department 24/7 public safety answering point (PSAP) and performs a variety of communications and operational tasks in support of public safety, security, and law enforcement operations in accordance with existing university, state and federal guidelines. Duties include answering emergency telephone lines, dispatching police officers, monitoring the university fire alarm system, monitoring the university closed-circuit television (CCTV) security system, and providing information and customer service to the university community via both telephone and a walk-up window. This position reports to the Police Communications Supervisor. This person works independently with general supervision. The incumbent works with other patrol officers, security officers, and student guards.
Requirements and Qualifications
High School Diploma (or equivalent) required. College Degree preferred, but not required
Practical Experience (years needed and type required): At least 3 years of general work experience required.
1 to 3 years of related experience as a dispatcher is preferred.
An equivalent combination of training, education and/or experience may be considered in lieu of above requirements.
Demonstrated ability to multi-task and remain calm while performing complex operations under stress
Must be able to obtain WALES clearance with the completion of a background check.
Technical Qualifications of Specialized Certification:
Must be at least 18 years of age
Must qualify for a Security Officer License in the District of Columbia
No felony convictions or convictions of misdemeanors involving crimes of moral turpitude or gross misconduct
Must not currently be wanted for any crime
Must not have been found guilty by reason of mental illness for any crime
Must be a United States citizen or have been a lawful resident of the U.S. for the past 10 consecutive years
Must be able to pass an extensive background investigation
Must become certified and maintain a NCIC/WALES certification
Work with minimal supervision
Assist the public in a professional manner
Have the ability to multitask and prioritize in a very busy police communications center
Ability to communicate effectively via telephone and radio
Ability to handle stress under emergency situations
Ability to type at least 35 words per minute
Experience operating computers using MS Windows
Preferred requirements
National Crime Information Center/Washington Area Law Enforcement System (NCIC/WALES) Operator Requirements as set out by the FBI Criminal Justice Information System. Previous experience working in a communications center is highly desired.
Work Mode Designation
This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
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