Full-Time
Technical Product Support II Senior
Posted on 3/12/2024
Materials engineering for chips & displays
Senior
Santa Clara, CA, USA + 1 more
- Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
- Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
- Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
- Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
- Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.
Applied Materials stands at the forefront of materials engineering for semiconductor and display manufacturing, offering a unique value proposition through its ability to engineer materials with precision at the atomic level, which is critical for the production of cutting-edge chips and advanced displays. Their expertise in scaling these processes to industrial volumes gives them a competitive edge, as it directly addresses the high-demand, fast-paced evolution of the tech industry. The company's commitment to enabling technological advancements positions it as a key player in shaping the future of electronics, making it an attractive workplace for those interested in contributing to the next wave of tech innovation.
Company Stage
IPO
Total Funding
$108.2M
Headquarters
Santa Clara, California
Founded
1967