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Senior Project Manager
Posted on 8/16/2022
San Jose, CA, USA • Remote in USA
Experience Level
Desired Skills
  • 12+ years of project management experience
  • Experience managing a variety of cross-functional learning projects, including web-based/eLearning, video, instructor-led classes, blended learning, and assessments
  • Experience documenting all phases of project work and associated timelines in Project Management software
  • Experience working in a fast-paced, results-oriented, data-driven environment
  • Experience gathering, analyzing, and reporting out data
  • Experience working with engineering, technical support, software development, and/or learning & development teams preferred
  • A proven track record of effective project management and experience using project management tools. PMP certification (preferred)
  • Outstanding professional verbal and written communication skills
  • A strong desire to continuously improve and is driven to achieve goals
  • A passion for working collaboratively on a multidisciplinary team while embracing a flexible work style
  • An innate curiosity, open to feedback, and embraces change
  • Strong time management and organizational skills required to effectively manage multiple projects simultaneously
  • Proficiency with Microsoft Applications (Word, PowerPoint, Excel) and Smartsheet (preferred)
  • Partner with our Senior Learning Program Managers, stakeholders, and leadership to assess, identify, and document learning interventions to drive business outcomes and the associated metrics to measure success
  • Lead and manage the work of our project teams, partnering with instructional designers, eLearning developers, and learning platform administration in support of key initiatives
  • Manage project workstreams in support of a larger technical training and enablement programs
  • Lead all phases of learning project management including scoping, planning, executing, and closing
  • Maintain and manage documentation, project plans and reporting
  • Develop trusted partnerships with SMEs and stakeholders
  • Identify resource requirements and work with team members to establish capacity plans in concert with project timelines
  • Design and execute communication plans to promote Product Operations | Technical Training & Enablement - projects you are assigned to
  • Effectively manage across multiple levels of the organization, holding the team accountable to deadlines, scope, and resource plans
  • Identify and manage risks through creative and collaborative problem-solving and escalating when appropriate

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.