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Full-Time

Bilingual Fan Happiness Associate I

Confirmed live in the last 24 hours

Gametime

Gametime

201-500 employees

Mobile app for last-minute event tickets

Consumer Software
Enterprise Software
Entertainment

Compensation Overview

$19Hourly

Junior, Mid

Remote in USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Bachelor's degree or equivalent experience required
  • Minimum 2 years working in a contact center providing direct support to fans via phone, e-mail, and chat
  • Effective written and oral communications
  • Excellent interpersonal skills
Responsibilities
  • Provide incredible fan support and solving problems
  • Must have excellent written and verbal communication skills to support our users and fans
  • Multi-task across multiple tools or resources while being engaged with fans
  • Effectively adapt communication and style to match the needs of the fan
  • Proactively identify ways to avoid recurrence of fan issues by recommending changes and improvements through our Voice of the Customer processes
  • Secure and reliable high-speed internet service (minimum 50 megabits download and 10 megabits upload), a quiet distraction-free home office workspace, ergonomic chair, and desk
  • Flexible and adaptable, able to work well in an evolving environment
  • Available to work a flexible schedule between the hours of 6am-9pm PST (weekends and some holidays may be required)

Join a leading company focused on enhancing the experience of purchasing last-minute tickets for sports, music, and theater events. This company stands out with its user-friendly mobile app that simplifies digital ticket delivery and mobile access, making it a delightful workplace for those passionate about technology and live events. The culture here fosters a dynamic and responsive environment, ideal for innovators and problem solvers who thrive in fast-paced settings.

Company Stage

N/A

Total Funding

$76.4M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

13%

1 year growth

24%

2 year growth

74%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $30M in funding from high-profile investors like Nimble Partners and Accel provides Gametime with significant growth capital.
  • The platform's ability to compete effectively with industry giants like StubHub and Ticketmaster indicates strong market positioning and potential for further expansion.
  • The increasing adoption of mobile ticketing, as seen with teams like the Carolina Hurricanes, aligns well with Gametime's digital-first strategy.

What critics are saying

  • The departure of key executives like the Vice President of Growth could lead to strategic and operational disruptions.
  • The highly competitive ticketing market requires continuous innovation to maintain a competitive edge against well-established players.

What makes Gametime unique

  • Gametime's focus on last-minute ticket sales and a superior user interface sets it apart from larger incumbents like Ticketmaster and StubHub.
  • The integration with Riskified's machine-learning platform enhances transaction approval rates and customer satisfaction, particularly during high-risk events.
  • Gametime's mobile-first approach aligns with the growing trend of digital ticketing, making it highly relevant in today's market.

Benefits

Flexible PTO

Medical, dental, & vision insurance

Life insurance and disability benefits

401K, HSA, pre-tax savings programs

New equipment setup provided

Wellness programs

Tenure recognition