Full-Time

Bilingual Fan Happiness Associate I

Posted on 10/2/2024

Gametime

Gametime

201-500 employees

Last-minute ticket sales for events

Consumer Software
Entertainment

Compensation Overview

$19Hourly

Entry, Junior

Remote in USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Bachelor's degree or equivalent experience required
  • Minimum 2 years working in a contact center providing direct support to fans via phone, e-mail, and chat
  • Effective written and oral communications
  • Excellent interpersonal skills
Responsibilities
  • Provide incredible fan support and solving problems
  • Must have excellent written and verbal communication skills to support our users and fans
  • Multi-task across multiple tools or resources while being engaged with fans
  • Effectively adapt communication and style to match the needs of the fan
  • Proactively identify ways to avoid recurrence of fan issues by recommending changes and improvements through our Voice of the Customer processes
  • Secure and reliable high-speed internet service (minimum 50 megabits download and 10 megabits upload), a quiet distraction-free home office workspace, ergonomic chair, and desk
  • Flexible and adaptable, able to work well in an evolving environment
  • Available to work a flexible schedule between the hours of 6am-9pm PST (weekends and some holidays may be required)

Gametime specializes in selling last-minute tickets for sports, music, and theater events in over 50 cities across the U.S. and Canada. The platform allows users to purchase tickets directly from their mobile devices, eliminating the need for printed tickets and making the process quick and easy. Gametime targets spontaneous event-goers who want to enjoy live experiences without the hassle of traditional ticket purchasing. Unlike many competitors, Gametime focuses specifically on last-minute availability, catering to those who decide to attend events at the last moment. The company's goal is to create incredible shared experiences by simplifying access to live events.

Company Stage

Seed

Total Funding

$69.6M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Gametime raised $30M in funding, enhancing growth and innovation potential.
  • The launch of Gametime Picks improves user experience with real-time deal updates.
  • Increased demand for mobile-first solutions aligns with Gametime's mobile-centric approach.

What critics are saying

  • Competition from Ticketmaster and StubHub could impact Gametime's market share.
  • Departure of key personnel may disrupt strategic growth initiatives.
  • Reliance on third-party platforms like Riskified poses risks if service issues occur.

What makes Gametime unique

  • Gametime offers last-minute tickets with a focus on convenience and speed.
  • The platform provides panoramic seat views and real-time venue maps for informed choices.
  • Gametime Picks uses proprietary algorithms to find the best seat deals for users.

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Benefits

Flexible PTO

Medical, dental, & vision insurance

Life insurance and disability benefits

401K, HSA, pre-tax savings programs

New equipment setup provided

Wellness programs

Tenure recognition

INACTIVE