MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:

• Support the MT’s and address any customer concerns, and technical problems the MT’s may encounter.
• Oversee MT’s – training/retraining, spot checks /site visits, field phone calls with issues, concerns, technical problems.
• Maintain market reports including monitor morning and afternoon MT’s assignments, unassigned customers reports and chargeback/claims report including monitor and adjust quotes.
• AMM’s are also responsible for maintaining the store relations between HDMS and the THD Stores.
• Responsible for hiring, disciplining, and reporting payroll for their assigned MT’s.

MINIMUM QUALIFICATIONS:

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States

EDUCATION REQUIRED: 

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE:3+ years

PHYSICAL JOB REQUIREMENTS: 

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.  On rare occasions there may be a need to move or lift light articles. 

PREFERRED QUALIFICATIONS:

• Experience managing associates remotely.
• Strong computer skills.
• Strong customer service experience.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
• Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
• Demonstrated ability to effectively communicate with customers.
• Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time.
• Demonstrated knowledge of Home Depot flooring offerings.

NATURE AND SCOPE:

• Position Reports to: Field Director Services
• Number of Direct Reports: 1-10

ENVIRONMENTAL JOB REQUIREMENTS:

Environment: 

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Travel: 

• Typically requires overnight travel 5% to 25% of the time