Full-Time

Customer Success Manager

Premier

Updated on 5/10/2024

Gearset

Gearset

201-500 employees

Comprehensive Salesforce DevOps solutions


Mid

Cambridge, UK

Requirements
  • Experience as a Customer Success Manager or Account Manager in a technical SaaS company
  • Technical predisposition and ability to convey complex technical topics
  • Customer-centric approach
  • Proactive and collaborative
Responsibilities
  • Ensure high levels of success and retention for accounts
  • Proactively identify accounts at risk of churn and engage with them
  • Support new customers during initial implementation
  • Identify customers' pain points and provide technical expertise
  • Build strong relationships with key decision makers and product champions
  • Represent customer views in the company and drive user satisfaction

Gearset is a leading provider of Salesforce DevOps solutions, specializing in metadata deployments, integrated backup and restore, data deployments, continuous integration, and an automated release pipeline. This company is an excellent place to work due to its dedication to DevOps best practices which promotes rapid and secure project delivery. Employees at Gearset are positioned at the forefront of technical progression in Salesforce environments, working with a robust tool that is trusted by more than a thousand companies globally.

Company Stage

Seed

Total Funding

$55M

Headquarters

, United Kingdom

Founded

2015

Growth & Insights
Headcount

6 month growth

9%

1 year growth

14%

2 year growth

63%