Key Holder

Detroit Cookies

Posted on 5/8/2024



201-500 employees

Vertically integrated cannabis products operator

Consumer Goods

Entry, Junior

Detroit, MI, USA

Required Skills
Customer Service
  • Must be 21 years of age or older
  • High school diploma or GED required
  • 0-2 years of retail experience required; key holder experience preferred
  • Trustworthy with highly confidential materials and information
  • Minimum two years experience in retail customer service
  • Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred
  • Superior organizational skills, detail-oriented with the ability to work independently
  • Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines
  • Strong verbal and written communication skills
  • Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure
  • Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required
  • Must be comfortable following Covid-19 precautions
  • Assist store manager in reaching all store objectives daily
  • Ability to oversee all cash functions and perform all duties including opening and closing procedures
  • Confident and making assertive decisions – the potential of being the only lead in building
  • Consistently monitor and encourage team members to meet the companies service standards
  • Proactive in solving customer concerns and escalations
  • Committed to ensuring customer satisfaction
  • Help promote a positive work environment and team morale
  • Comfortable training new team members, including the ability to coach on KPIs and sales goals

TerrAscend is a top choice for professionals looking to advance in the cannabis industry with a company that prides itself on its advanced cultivation and manufacturing technologies. As a vertically integrated operator, it offers a unique insight into the entire cannabis product lifecycle, from production to retail, supporting consistent high-quality output for both medical and legal adult markets. This structured and comprehensive approach ensures a robust platform for employee development and industry-leading practices.

Company Stage


Total Funding



Norristown, Pennsylvania



Growth & Insights

6 month growth


1 year growth


2 year growth