Full-Time

Operations Control Analyst

Client Experience Resolution Team

Posted on 1/24/2025

Bank of America

Bank of America

10,001+ employees

Provides banking and financial services globally

Fintech
Financial Services

Junior, Mid

Chandler, AZ, USA

Category
Quality Control & Compliance
Operations & Logistics

You match the following Bank of America's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2 years' resolving complaints and/or escalations, or a role relevant to Know Your Customer and Anti-Money Laundering - Specialty and Mainstream processes.
  • Demonstrated scores/performance that meet/exceed established goals
  • Detail oriented
  • Professional written and oral communication
  • Ability to multi-task as business needs dictate
  • Ability to demonstrate critical thinking
  • Capable of working independently and in a team environment
  • Strong ownership and accountability skills
  • Ability to adhere to strict deadlines and cut off times
  • Time management skills
  • Willingness to be flexible with schedule as business needs dictate
  • Previous experience with NICE, Voices (Medallia), Complaint Tracking and Resolution Platform (CTR), IQS, Boss, Interact and SharePoint
Responsibilities
  • Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development
  • Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues
  • Provides quality assurance review and testing on operating key controls
  • Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency
  • Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients
  • Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry
Desired Qualifications
  • Knowledge of Know Your Customer and Anti-Money Laundering processes – Specialty and Mainstream processes
  • Experience in Financial Centers/working with Financial Centers, credit card, working knowledge of NICE, and working knowledge of the Complaint Tracking and Resolution platform (CTR)
  • Knowledge of KYC and AML processes – CIP/CDD, NGO, SPF, MSB, GACT, HRR and OFAC

Bank of America provides a wide range of financial services to individuals, small and medium-sized businesses, and large corporations. Their offerings include banking, investing, asset management, and risk management products. The company serves around 56 million consumer and small business clients in the U.S. and is recognized as a leading wealth management firm. Additionally, Bank of America is a major player in corporate and investment banking, as well as trading. What sets Bank of America apart from its competitors is its extensive client base and comprehensive service offerings that cater to various financial needs. The company's goal is to help clients achieve their financial objectives through a diverse array of financial solutions.

Company Stage

IPO

Total Funding

N/A

Headquarters

Charlotte, North Carolina

Founded

1904

Simplify Jobs

Simplify's Take

What believers are saying

  • Focus on digital banking enhances customer experience and operational efficiency.
  • Expansion in wealth management aligns with global trends in personalized services.
  • Partnerships in blockchain solutions offer faster, secure transactions.

What critics are saying

  • Increased competition in credit facilities may impact market share.
  • Large corporations raising capital through share sales could affect liquidity management.
  • Syndicated loan platforms may disrupt traditional lending models.

What makes Bank of America unique

  • Bank of America is a leader in corporate and investment banking globally.
  • The bank is a key player in sustainable finance and green bonds.
  • It heavily invests in AI for risk management and fraud detection.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Flexible Work Hours

Remote Work Options

Professional Development Budget

Conference Attendance Budget

INACTIVE