Full-Time
Customer Service Representative
ModivCare
1,001-5,000 employees
Technology-enabled supportive care and transportation services
Compensation Overview
$14/hr
Oklahoma, USA
Remote
Must live in Oklahoma.
 Customer Experience & Support (1) |
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- High-speed internet of at least 25 Mbps download and 5 Mbps upload, with proof of a speed test required.
- Ability to connect directly to the modem using a hardwired connection.
- A dedicated work area separated from other living spaces to protect sensitive information.
- Ability to attend 100% of training and remain on camera for the first 30 days of employment.
- Ability to work in a 24/7/365 contact center environment, including nights, weekends, holidays, and required holiday coverage.
- Zero to two years of contact center or customer service experience with high call volume and data entry, or an equivalent combination of education and experience.
- Ability to work independently and as part of a team.
- Ability to quickly learn new technology and processes and follow complex instructions.
- Ability to type at least 35 words per minute.
- Ability to meet the physical demands of the position, including extended sitting, frequent telephone, headset, and computer use, occasional standing and walking, and lifting up to 10 pounds.
- Serve as the first point of contact for members by resolving questions and concerns accurately and promptly.
- Assist customers with transportation questions and concerns.
- Schedule, modify, and cancel reservations as requested.
- Obtain and document details of customer complaints and concerns.
- Accurately document all relevant customer information.
- Attend required meetings and follow company policies and procedures.
- Maintain acceptable attendance and punctuality.
- Enter and document trip data accurately.
- Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
- Support a positive and collaborative working environment.
- Participate in additional projects or duties as assigned.
- A high school diploma.
- Zero to two years of contact center or customer service experience with high call volume and data entry, or an equivalent combination of education and experience.
ModivCare provides technology-enabled healthcare services through an integrated suite of supportive care solutions for payors and patients. Its offerings include non-emergency medical transportation (NEMT), in-home personal care, and patient monitoring coordinated via a platform that addresses social determinants of health (SDoH). The company coordinates transportation, caregiving, and monitoring under value-based care arrangements, supported by data analytics to improve outcomes and reduce costs. By offering a broad, integrated service mix and a tech-enabled operating model, ModivCare aims to improve access to care and lower total healthcare costs for diverse populations.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Denver, Colorado
Founded
1986
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Simplify's Take
What believers are saying
- August 5, 2026 Maine ruling secures statewide transportation volume and long visibility.
- The July 24, 2026 $200 million SLR facility adds immediate liquidity.
- New CFO Kenneth Shepard and general counsel Alessandra Melloni tighten execution and governance.
What critics are saying
- Chapter 11 erased 85% of debt in 2025, signaling a fragile capital structure.
- Lenders control ModivCare; equity remains subordinate after the 2025 restructuring.
- Any state contract loss or reimbursement cut would crush liquidity and trigger another filing.
What makes ModivCare unique
- ModivCare won MaineCare’s 10-year, $750 million NET contract on August 4, 2026.
- Josh Komenda built Veyo from two states to nine and 8.4 million annual trips.
- ModivCare spans NEMT, personal care, and monitoring, creating payer cross-sell leverage.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts
Growth & Insights and Company News
6 month growth
↑ 7%1 year growth
↑ 7%2 year growth
↑ 7%The SLR ABL platform has closed a $200 million senior credit facility for Modivcare, a technology-enabled healthcare services company providing supportive care solutions focused on improving health outcomes. Daniel Silvers, chairman of Modivcare's board of managers, said the financing provides enhanced financial flexibility as the company executes its strategic priorities. He cited SLR's understanding of the healthcare sector and collaborative approach as key factors in selecting them as a financing partner. Modivcare, based in Denver, Colorado, provides non-emergency medical transportation, personal care services, and monitoring solutions for public and private payors. The company's solutions address social determinants of health by connecting members to essential care services. Moelis & Company advised Modivcare on the transaction.
SLR ABL platform provides Senior Credit Facility for Modivcare. July 24, 2026 BOSTON, Massachusetts - The SLR ABL platform announced the closing of a $200 million senior credit facility for Modivcare TopCo, LLC ("Modivcare" or the "Company"), a technology-enabled healthcare services company providing a platform of supportive care solutions focused on improving health outcomes. "This financing provides Modivcare with enhanced financial flexibility as we continue the successful execution of our strategic priorities," said Daniel Silvers, Chairman of Modivcare's Board of Managers. "SLR's deep understanding of the healthcare sector and collaborative approach made them an ideal financing partner. We appreciate their support and look forward to working together as we continue delivering technology-enabled solutions that improve access to care and health outcomes." Tanner Phifer, SLR ABL, added, "Modivcare serves a mission-critical segment of the healthcare sector, and we are thrilled to support the Company's strategic and financial objectives." "We are pleased to work with Modivcare's team and their advisor, Moelis & Company, on this transformative transaction," said Tom Schneider, SLR ABL. "Our healthcare ABL expertise enabled us to structure a creative and flexible solution to support the Company's liquidity needs and corporate initiatives." About the SLR ABL Platform The SLR ABL platform provides asset-based financing solutions to asset-rich middle market companies throughout the United States. Led by industry veterans with an average of 30+ years of experience, the SLR ABL platform offers a broad array of collateral-based financing alternatives, from $3 million to $300 million per issuer, for working capital, growth, acquisitions, refinancing, and restructuring/recapitalizations. For more information, please visit www.slrcapitalpartners.com. About Modivcare Modivcare is a Denver, Colorado-based provider of non-emergency medical transportation, personal care services, and monitoring solutions for public and private payors and their members. The Company's value-based solutions address the social determinants of health (SDoH) by connecting members to essential care services. By doing so, Modivcare helps health plans manage risks, reduce costs, and improve health outcomes. For more information, please visit www.modivcare.com. Modivcare MEDIA CONTACT [email protected]
Modivcare, a leading non-emergency medical transportation provider, has appointed Josh Komenda as CEO of its NEMT business unit and Kenneth Shepard as enterprise CFO. Komenda brings over 20 years of healthcare experience, having founded and led Veyo, a NEMT company that expanded from two states to nine and facilitated more than 8.4 million annual trips. He most recently founded Brightwood Health, an in-home care company for older adults. He holds degrees in Computer Engineering from the University of Waterloo and an MBA from the University of Southern California. Shepard joined Modivcare in 2015 and previously served as CFO of the NEMT business, responsibilities he will retain alongside his new enterprise role.
Modivcare Appoints Josh Komenda as CEO of the NEMT business unit, Kenneth Shepard as enterprise CFO. Seasoned Healthcare Executive and NEMT Industry Veteran Joins to Lead Next Chapter of Growth DENVER-(BUSINESS WIRE)-Modivcare, a leading provider of non-emergency medical transportation (NEMT) services, today announced the appointment of Josh Komenda as CEO of the NEMT business unit and Kenneth Shepard as Executive Vice President, enterprise CFO. Josh brings more than two decades of experience leading healthcare organizations focused on expanding access to care for underserved populations, and a proven track record of building and scaling mission-driven businesses through operational excellence and technology-enabled innovation. "We are thrilled to welcome Josh to Modivcare," said Daniel Silvers, Chairman of Modivcare's Board of Managers. "His deep expertise in non-emergency medical transportation, his entrepreneurial background, and his unwavering commitment to member experience make him exceptionally well-suited to lead our organization. We are confident that under his leadership, Modivcare will continue to grow and deepen its impact on the members and communities we serve." Josh is the founder and former CEO of Veyo, a NEMT company serving Medicaid and Medicare populations across the United States. During his tenure, Veyo expanded from a regional operation in two states to a national company serving members across nine states and facilitating more than 8.4 million annual trips. Most recently, Josh founded Brightwood Health, an in-home care company dedicated to helping older adults age safely, independently, and with dignity. "I am honored to join the Modivcare team at such an important moment for the organization and for the broader healthcare transportation industry," said Josh Komenda. "Modivcare has built a strong legacy of delivering safe, reliable, and compassionate transportation services that help people access the care they need. I look forward to working alongside our team members, health plan partners, government customers, transportation providers, and community stakeholders to build on that foundation and advance our shared mission." Josh holds a Bachelor of Applied Science in Computer Engineering from the University of Waterloo and an MBA from the University of Southern California. He is based in Denver, Colorado. Kenneth "Ken" Shepard joined Modivcare in 2015, taking on increasing responsibility in the company's Finance and Accounting functions since that time. Most recently, Ken served as the CFO of the company's NEMT business, responsibilities he will retain in his new role. "Ken is an outstanding Finance leader and a critical member of the company's executive leadership team," said Silvers, Chair of Modivcare's Board of Managers. "This well-earned promotion is a reflection of Ken's professionalism, expertise and leadership." About Modivcare Modivcare is transforming healthcare by connecting people with the care they need, wherever they are. Modivcare serves a diverse array of patient populations, from children to older adults, delivering reliable, high-quality care to people living in communities ranging from large, densely populated urban areas to sparsely populated rural communities. The Company's value-based solutions ensure members receive the essential care they need, helping its members manage risks, reduce costs, and improve health outcomes. Modivcare is a leading provider of non-emergency transportation, personal care services, and monitoring solutions. To learn more about Modivcare, please visit www.modivcare.com. Modivcare refers to Modivcare Topco, LLC, a Delaware limited liability company, that provides healthcare services under its licensed and credentialed entities. More News From Modivcare DENVER-( BUSINESS WIRE )-Modivcare Appoints Alessandra Melloni as Senior Vice President, General Counsel and Corporate Secretary as the company enters its next chapter... DENVER-( BUSINESS WIRE )-Modivcare Inc. (the "Company" or "Modivcare") (OTCMKTS: MODVQ), a technology-enabled healthcare services company providing a platform of integrated supportive care solutions focused on improving health outcomes, today announced the completion of its financial restructuring process and emergence from Chapter 11 protection. Modivcare achieved the objectives it set for this process, including meaningfully reducing funded debt by $1.1 billion - more than 85% of prior funded d... DENVER-( BUSINESS WIRE )-Modivcare Inc. (the "Company" or "Modivcare") (OTCMKTS: MODVQ), a technology-enabled healthcare services company providing a platform of integrated supportive care solutions focused on improving health outcomes, announced today that the U.S. Bankruptcy Court for the Southern District of Texas has confirmed the Company's Plan of Reorganization (the "Plan"). This milestone clears the path for Modivcare to successfully emerge from Chapter 11 in the coming weeks with signif... Modivcare. Release Summary Release Versions
Modivcare, a provider of non-emergency transportation, personal care services and monitoring solutions, has appointed Alessandra Melloni as senior vice president, general counsel and corporate secretary, effective 20 April 2026. Melloni brings over 20 years of experience advising public, private and private equity-backed companies in regulated sectors. She most recently served as chief administrative officer and general counsel at Avid Technology, where she led global legal, compliance and governance functions. Throughout her career, Melloni has led complex M&A transactions, including a $1.5 billion private equity acquisition, and built global legal and compliance frameworks. At Modivcare, she will oversee all legal, compliance and corporate governance functions. Melloni holds an LL.M. from New York University School of Law.