Principal Product Manager

Overall Purpose

The Principal Product Manager is a leader responsible the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers. 

Essential Functions

• Leadership: Builds internal and external coalitions and alignment on product strategy and execution. Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution.

• Customer Passion and Advocacy:  Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire. 

• Drive Outcomes: Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.

• Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.

• Technical Understanding: Able and adept at working directly with the technologists to deliver. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Zelle®Event & Messaging Platform Product Management Focus:

In thistechnicalproduct management role, thePrincipal Product Manager will be responsible forleadingthecoreeventdata domainand messaging framework for the Zelle®Platform.ThePrincipalProduct Managermusthave theproduct management skillset andtechnical acumennecessaryto become thesubject matter expert in Zelle®Platformtechnology. The ideal candidate willbe comfortable engaging deeply withsolutionsarchitectsandsoftware engineersas well ascollaboratingwithbusiness,technicaland operationalstakeholdersboth internally andat Zelle®financial institution and reseller customers.

ThePrincipal Product Managerwill developand executea strategy to drive resilient, performant and scalableZelle®eventarchitecture—mitigating risk and improving service quality to supportfuturegrowth.Must be an expert at busting down silos to fully assess customer impact, weigh tradeoffs, finalize product requirements and align the product roadmap with other Zelle platform and growth teams. 

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor’s degree

• Typically 12 or more years of related work experience

• Demonstrated experience in design thinking and agile development process and methodology

• Demonstrated cross functional collaboration experience.

• Proven experience in and passion for building and delivering great products.

• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.

• Demonstrated experience driving alignment at the executive and client leadership level

• Excellent listening and execution skills

• Background and drug screen

Preferred Qualifications

• Master’s degree

• Certifications in design thinking and/or agile.

• 3+ yearsof experience withat scale payment processing, data platforms, or event processing systems used by financial institutions or enterprisecustomers.

• Deep understanding of event-driven architecture patterns (event sourcing, pub/sub, CQRS) and modern messaging infrastructure(Kafka, Pulsar, RabbitMQ, or equivalent), with ability to engage credibly with engineeringto influencedesign-leveldecisions.

• Demonstrated experience owning high-throughput, low-latency platform capabilitiesin production environments, processing millions of transactions per day, with direct accountability foravailability and performance SLAs.

• Track record of defining and shipping developer-facing platform products—APIs,Webhooks,andSDKs—with a strong instinct for internal and external developer experience.

• Fluency in payments networkconcepts including authorization, clearing and settlement, message formatting standardsand operational payment processingrails(card, ACH, RTP,wire,stablecoin& blockchain technology,etc.).

• Experience navigating platform governance in regulated environments, including schema versioning, event schema registries,audit requirements, and data residency constraints.

• Experiencesystems thinking, with the ability to considerend-to-end blast radius reduction whenchanging shared platform components.

• Proven ability todefineanddrivea product roadmap thatdeliversplatform resiliency and scalabilityat increasing scale,whilekeepingtechnical debtto a minimum.

• Experience defining and tracking platform-level success metricsand translating them into actionable product priorities. 

• Experience with Service-Oriented Architecture (SOA), microservices and large platform migrations from on-premises to cloud services environments a plus.

• Experience identifying and productizing AI/ML applications withinplatform infrastructure—such as anomalydetectionon event streams, intelligent routing or retry logic,andpredictive alerting—with the ability to partner with data science and ML engineeringteams to define feature requirements, evaluate modelefficacy, and govern AI-driven decisioning within a regulated environment a plus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.