General Manager

Position Summary:

• The General Manager is a senior field leader responsible for the achievement of the revenue, profit, efficiency, quality and personnel objectives of their specific hotel within the B. F. Saul Company Hospitality Group.  These objectives are developed and documented in an annual hotel business plan, budget, hotel and individual goal plan.  The Hospitality Group mission statement is a balanced scorecard with emphasis in four primary areas that the General Manager is responsible to lead at their hotel.
• Operational Quality and Guest Satisfaction
• Market Share and Financial Performance
• Team Member Development and Satisfaction
• Community Engagement and Sustainability
• Through leadership of the hotel management team and collaboration with the corporate and field leaders, the General Manager is accountable for the performance and development of the hotel’s overall team and all fundamental operational issues within their hotel. The Hospitality Group has six core values that the General Manager must support and demonstrate leadership.
• Success: We maximize our potential and help guests and each other in meaningful ways.  We own our results and achieve our goals.
• Respect: We act with Integrity full, fairness and trust in everything we do.
• Collaboration: We are in this together. We look out for one another.  We embrace
• teamwork, inclusion and support.
• Communication: We communicate consistently and
• transparently and provide genuine and open feedback.
• Fun and Encouragement: We encourage each other to make a difference.  We foster appreciation, and spontaneous fun.
• Adapt and Change: We are creative, flexible and open minded.


The General Manager will use creative and focused goals and actions to motivate the team and to engage them in continuous improvement in all aspects of the hotel’s business plan and the company’s mission statement. Direct engagement in all property operations, hands-on follow through and the development and implementation of detailed objectives and action steps are key responsibilities. Accountability for results will be achieved through monthly objective reviews, statement analysis, physical property inspections and direct engagement with the Vice President of Operations.
• Collaborating with the Vice President of Operations will allow for input to the strategic decision making regarding specific issues including budgeting, operational challenges and focal points, sales and marketing, and capital investments.


Performance Standards:
• The success and relative performance of the General Manager will be measured by their ability to achieve the specific performance metrics of their hotel.  Benchmarks are established in each area of emphasis; quality, financial, people and community.  Support of the company mission statement and values is critical as is the direct and trustful relationship with the corporate team and Senior Vice President of Operations.

Specific Responsibilities:

• The General Manager is a leadership role with both strategic and tactical duties.  Specific accountabilities and actions are vital to the role and consistent with the needs of the B. F. Saul Company Hospitality Group.  These have been outlined below in alignment with the four elements of the Group’s mission statement.


• Operational Quality and Guest Satisfaction – performance excellence and attention to detail.
• Personally Deliver Exceptional Guest Service
• Identify potential obstacles to exemplary service and define next steps to remove barriers. 
• Use available tools and knowledge to implement ideas to maximize guest satisfaction scores.
• Share results from guest satisfaction surveys and online ratings with hotel team and addresses needs and trends.
• Respond to guest concerns as necessary.
• Conduct consistent inspections of the hotel operations and building.
• Collaborate, Plan and Drive Capital Projects within the hotel to ensure the hotel is in optimal condition
• Leads and participates in monthly Safety Committee Meetings.
• Ensures a clean and safe work environment.
• Promote corporate safety programs and initiatives.


Market Share Growth and Financial Performance – entrepreneurial revenue growth throughout the enterprise and strong efficiency, cost and risk management focus.
• Create and drive Revenue and Expense budgets in collaboration with Senior Vice President of Operations, Senior Vice President of Sales, Marketing and Revenue Management and Hotel Performance Support (HPS) team.
• Manage hotel profitability to achieve and exceed budgeted financial performance.
• Coordinate and drive the business plan process in collaboration with Senior Vice President of Operations, SVP of Sales, Marketing and Revenue Management, and AVP of Interactive Marketing and Revenue Management.
• Collaborate on revenue and channel management efforts with the AVP of Interactive Marketing and Revenue Management.
• Guide the Food and Beverage effort in an aggressive and promotionally oriented fashion with focus on breakfast, outlet, and catering operations.
• Closely manage payroll productivity and overhead staffing costs.
• Conduct monthly financial statement reviews with management team and ownership.
• Review A/R and A/P with emphasis on following accounting procedures.
• Communicate financial forecasts via weekly reporting and critiques month end financial results via month end reporting.
• Manage and maintain company assets to stay within budget guidelines and prolong the life of company resources.


Team Member Development and Satisfaction – collaborative leadership, fairness and integrity, commitment to training and internal growth.
• Support and lead a work environment focused on performance, accountability, execution and team member satisfaction and fairness.
• Lead efforts to create a motivated work force with relevant training and engagement programs for hotel team members. 
• Collaborate with Human Resources and Corporate HR Support to recruit and retain the talent needed to execute the Hospitality Group mission.
• Utilize training resources effectively and ensures all training requirements are met.
• Lead team goal planning effort to ensure all management personnel and departments have effective goals and an appropriate basis for accountability.  Manage the annual Goal Plan Incentive process.
• Conduct and supervise the performance appraisal process, and ensure progressive disciplinary efforts are carried out as necessary with support from the Human Resources and Department Heads.


Community Engagement and Sustainability – business development in the community and resource sustainability.
• Engage and lead relevant business associations that benefit the hotel and the company.
• Lead property-based efforts to maximize sustainability and enhance energy and resources efficiency.
• Establish and follow through on a program of community engagement within the property, and drive engagement within the team.


Reporting Relationship:
• The General Manager reports directly to the Senior Vice President of Operations of the Hospitality Group and supported by the resources of the corporate team.
• The B. F. Saul Company Hospitality Group, will regularly report performance to Capital One Financial and will, from time-to-time, meet with Capital One Financial and their representatives to review stated performance objectives and achievements. 

Position Requirements:

• Professional Experience:
• This role requires several key attributes and professional experience and qualifications.
• Full Service hotel operating experience with demonstrated financial, quality and team results. 
• Strong hotel Food & Beverage experience
• Leadership profile that shows both strong emotional and intellectual intelligence, and a dedication to teamwork and collaborative performance success.
• Strong interpersonal, communication and leadership skills.
• High levels of integrity, discretion and ability to maintain confidentiality.
• Strong business fundamentals to include experience with goal planning and accountability metrics, budgeting and financial management.
• High standard of business ethics and a demonstrated commitment to diversity and corporate social responsibility.
 
• Education:
• BS Hotel Administration/Business or equivalent experience
• Advanced accounting training or coursework 
• Management and Human resources training and coursework
• Revenue Management training or coursework


• Compensation:
• The compensation for this role will be tailored to the individual based on their unique professional history, qualifications and career stage.  Compensation will include a competitive base salary, performance-based incentive compensation, strong 401k and excellent core benefits.

Benefits:

• Well-Being Benefits
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy
• Weekly Pay


• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement


• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends