Director – Technical Account Management
Posted on 3/12/2023
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
  • A person who has had 10+ years of leadership experience and at least 3+ years leading leaders in a field facing capacity
  • Have led an organization of 80+ full time employees or a similar remit of responsibility or impact
  • Have a track record of hiring, growing and inspiring team members across a wide range of experience levels
  • Understand the nuances and have experience of doing business in many different countries and cultures across Asia, Europe and the Americas
  • Experienced in successful implementation of process and procedure in a scaling region
  • Professional experience growing account adoption, knowledge and / or expansion in accounts
  • Able to sit up to 4 hours, traveling to and from client sites
  • Able to travel via auto, train or air up to 30% of the time
  • Lead and develop a global team of Technical Account Managers and second line managers, helping to ensure customer success post-sale
  • Report and develop metrics relating to utilization, productivity and other measures across the team, the leaders, and the individual contributors
  • Knowledgeable about working within a Profit and Loss (PnL)
  • Set goals and manage and deliver change across your organization through a quarterly and annual OKR (Objectives and Key Results) framework
  • Design and implement processes and procedures necessary to scale a successful global Technical Account Management team
  • Actively partner with our Sales and Customer Success to sell and position the Technical Account Management program
  • Lead strategic initiatives on optimizing the post-sale experience at Datadog with other cross-functional leaders
  • Deliver consistent feedback and performance reviews along with collaborating on and executing individual development plans
  • Conduct regular 1:1's with team members to provide constructive feedback and skills development
Datadog offers monitoring and analytics for cloud-based workflows.
Company Overview
Datadog is on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. The company operates a monitoring & analytics tool for IT and DevOps teams that can be used to determine performance metrics as well as event monitoring for infrastructure and cloud services.