At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it’s woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team’s commitment and achievements, both inside and outside the office. It’s that theme that has driven a host of programs at Navisite - it’s who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!

This position works across multiple teams to provide operational support for the entire organization. Roles involve tasks for Corporate Security, Shipping and Receiving as well as Data Center Services.

This position is on-site and located in our data center, which is based in Woking, Surrey, GU21 ...

* Actively and consistently supports all efforts to simplify and enhance the customer experience.

* Provide Security coverage at the main entrance to greet customers, validate identification, and provide an escort - through the Data Center to customer-caged environments.  

* Assist internal and external customers with shipping and receiving across multiple carriers.  

* Follow internal processes when receiving pallets of equipment for customers. 

* Tasks involve capturing images of packages, creating itemized inventory, documenting information in the ticketing system, and then physically placing received hardware into secured storage.

* Install data center infrastructure materials and other materials necessary for data center operations.

* Install network equipment and patch infrastructure in tele-data closets and patch in network drops using copper and fiber patch cords.

* Handle trouble tickets related using the defined tracking and trouble management system.

* Provides prompt response to trouble and change tickets using the defined tracking and trouble management system.

* Rack and stack equipment including: network switches and routers, servers, storage and data management devices, power distribution devices, equipment grounding, patch cable network connections to equipment including copper and fiber, and any other equipment necessary for data center operations.

* Receive, asset tag, store, and deploy equipment and tools for data center operations as necessary.

* Escalation and emergency response to circuit and customer equipment troubles on a 24/7 on-call basis.

* Perform asset installations in a production environment

* Perform daily walk-throughs in the data center and associated spaces to check for alarms and issues in data center equipment.

* Document discovered issues through the defined Data Center Services process and communicate with customers and device owners to drive resolution.

* Provide timely and accurate asset and ticket updates in the tools, databases, and folders as necessary and directed by Supervisor.

* May assist in overseeing sub-contractors and vendors, ensuring all work is performed according to established practices and procedures.

* Responsible for adhering to data center cleaning schedule for hardware and sub-floor plenum.  

Use provided HEPA vacuums, dry mops, and static dissipative wipes to wipe down all the surfaces of the data center, including the tops of racks and cabinets, to prevent particles from becoming airborne.

* Great communication skills

* Strong working knowledge of cable management and termination within a Data Center

* Ability to work within a collaborative team environment.

* Ability to interpret multi-device information spreadsheets and vendor installation specification documents.

* Must have the inherent ability to work well under tight timelines

* Strong problem-solving and decision-making capabilities.

* Self-motivated and able to work with minimal supervision

* Excellent written and verbal communication

* Proven ability to maintain and build a strong customer-focused service environment

* Ability to create and maintain clear and detail-oriented documentation of processes and procedures

* Proficient in Visio, Microsoft Office, BMC/Remedy, SharePoint and Internet Technologies

* Proven knowledge of change management and incident management processes.

* Knowledge of and proven skills with hand and power tools including: drills and saws, cable cutters and strippers, jack blocks, and other cable terminating tools, knowledge of and ability to make and repair copper patch cables in multiple configurations.

* Knowledge of and proven skills using various test sets including: power system multi-meters, cable test sets (Fluke DTX for copper and fiber), fiber test sets (Fluke OTDR fiber tester), cable testing and certification, network test sets (Fluke OptiView Series II Network Analyzer) for terrestrial and wireless networks.

 

Associate’s degree (A.A.) or equivalent from a two-year College or technical school or equivalent combination of education and experience and A+ Certification or CDCP

 

Related Work Experience                                           Number of Years   

Prior Data Center Environment                                            1-2                                                                                    

Experience troubleshooting, hardware maintenance        1-2

Smart Hands support of IT equipment                                  1-2                                                                              

Structured cabling experience                                            1-2                                                                                            

Deployment and testing of all networking, storage, and server hardware   1-2                                              

NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Navisite does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.