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Full-Time

Canada – Solutions Analyst-Pharmacy-9 months Contract

Posted on 6/25/2024

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based healthcare software platform

Compensation Overview

$27 - $31Hourly

Entry

Remote in Canada

Category
Healthcare Administration & Support
Nursing & Allied Health Professionals
Medical, Clinical & Veterinary
Required Skills
Communications
Requirements
  • Understand the business processes and practices within a long-term care or medical facility
  • Strong, demonstratable problem-solving skills
  • Excellent communication skills, written and oral
  • Energized and motivated by a fast-paced, dynamic, high-demand working environment
  • Demonstrated ability to multi-task, prioritize, and manage customer expectations
  • A quick learner with acumen for software and technology
  • A patient and active listener who is detail-oriented
  • High level of customer focus and empathy
  • Familiarity with PointClickCare software is an asset
  • Post-secondary education required
  • Experience supporting and troubleshooting web-based software applications
  • Preference for those with experience using diagnostic tools to help resolve customer issues
Responsibilities
  • Provide world-class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
  • Develop an in-depth understanding of our cloud-based software to support processes and patient care in long-term care facilities
  • Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
  • Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers
  • Effectively use and search the knowledge base, occasionally contributing new or updated content
  • Meet or exceed established service delivery guidelines and key performance indicators
  • Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
  • Be available to work between 11:30 AM to 8:00 PM EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need

PointClickCare, a leader in cloud-based healthcare software, offers a work environment focused on integrating essential patient data and boosting care outcomes. Employees can take pride in contributing to a system that enhances care coordination and optimizes financial processes for healthcare providers, fostering a significant impact on the industry. This commitment to improving healthcare efficiency and outcomes makes it an appealing place for professionals passionate about making a meaningful difference in the sector.

Company Stage

Private

Total Funding

$231M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

3%

1 year growth

6%

2 year growth

28%

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs