Full-Time

Head of Revenue Operations

Posted on 11/23/2024

Decagon

Decagon

51-200 employees

Generative AI solutions for customer support

No salary listed

Senior, Expert

San Francisco, CA, USA

Candidate must work out of our San Francisco office 5 days a week.

Category
Business Research
Strategy Development
Business & Strategy
Required Skills
SQL
Machine Learning
Salesforce
Connection
Connection
Connection
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Requirements
  • 8+ years RevOps experience in technical or AI-driven sales
  • Proven ability to operationalize complex sales processes
  • Strong analytical mindset with technical communication skills
  • Passion for AI technology and enterprise solution selling
  • Advanced Salesforce administration
  • Expert in SQL
  • Experience with enterprise AI solution go-to-market strategies
  • Ability to work out of our San Francisco office 5 days a week
Responsibilities
  • Lead the strategic planning for AI solution go-to-market approach
  • Design and implement comprehensive revenue performance frameworks
  • Implement and optimize AI-enhanced CRM and revenue technology stack
  • Integrate marketing, sales, and customer success platforms
  • Develop custom reporting workflows with machine learning insights
  • Ensure data integrity for complex AI sales cycles
  • Support deal desk and pricing strategy

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for a variety of clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

Company Size

51-200

Company Stage

Series B

Total Funding

$100M

Headquarters

San Francisco, California

Founded

2023

Simplify Jobs

Simplify's Take

What believers are saying

  • Decagon raised $100 million, quadrupling its valuation in a few months.
  • Partnership with ElevenLabs enhances AI voice agent capabilities for customer service.
  • Recognition in Forbes AI 50 list boosts Decagon's industry credibility.

What critics are saying

  • Increased competition from emerging AI startups could dilute Decagon's market share.
  • Over-reliance on key clients like Bilt and Vanta poses a potential risk.
  • Rapid AI advancements require continuous innovation, straining Decagon's resources.

What makes Decagon unique

  • Decagon specializes in generative AI for customer support and operational efficiency.
  • Their AI tools automate complex data processes and enhance customer interactions.
  • Decagon's subscription model offers scalable solutions deeply integrated with client systems.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Growth & Insights and Company News

Headcount

6 month growth

11%

1 year growth

17%

2 year growth

17%
Market News 24
Apr 11th, 2025
Decagon Recognized in 2025 Forbes AI 50 List of Leading Artificial Intelligence Companies

Decagon, a leading company in conversational AI for customer support, has been recognized in the 2025 Forbes AI 50 list.

Eleven Labs
Feb 24th, 2025
Decagon Partners with ElevenLabs to Bring AI Voice Agents to Customer Service

ElevenLabs is excited to announce Decagon's partnership with ElevenLabs, the industry leader in conversational AI, to launch Decagon AI Voice Agents.

Pulse 2.0
Oct 20th, 2024
Decagon: AI-Based Customer Support Agent Company Raises $100 Million Total

Decagon, a leading innovator in AI customer support agents, announced it had raised $100 million, including its latest Series B funding round (quadrupling its valuation in just a few months).

Business Wire
Oct 16th, 2024
Decagon Raises $100M To-date to Build AI Agents That Change How Work Is Done

Decagon, the leading innovator in AI customer support agents, today announced it has raised a total of $100 million, including its latest Series B fun

Forbes
Oct 15th, 2024
The Prompt: This Little Known Billionaire-Owned Company Is OpenAI's Route To Defense Contracts

Decagon, which is building AI-based software to handle customer service for companies like Eventbrite, Slack and Duolingo, announced today that it raised $65 million in a round led by Bain Capital Ventures, valuing the startup at $650 million.

INACTIVE