Infrastructure Engineer

A skilled IT Infrastructure Analyst is needed to support the development and delivery of IT services across Pathology First and SYNLAB UK&I. This role provides direct support to the IT Operations Manager, ensuring our laboratory services have the theoretical and practical IT knowledge required to maintain a quality, compliant, and secure operational environment. The successful candidate will be a key contributor to our team, supporting daily operations and assisting with critical project work.

Essential:

• Educated to A-Level or HND level.
• Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting.
• Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management.
• Strong knowledge of Microsoft Server OS and Microsoft Desktop OS.
• Proven ability in Personal Time Management, Stakeholder Management, and Teamwork.

Desirable:

• A degree or equivalent qualification.
• Relevant IT qualifications such as MCP, CompTIA, or ITIL v4.
• Experience in the Healthcare sector.
• Knowledge of Cloud Computing.

Your primary responsibility will be to support and maintain our server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 11, Server 2019-2025). You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation. A significant part of the role involves collaboration, working with third-party suppliers to resolve issues, performing daily operational checks, and providing planned assistance for IT projects at remote sites as required. Also, you will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information. This role offers the chance to continue your personal development through a blend of academic learning and practical experience.